Experienced Customer Service Representative – Airport Customer Support and Rental Services at arenaflex

Introduction to arenaflex and the Industry

arenaflex operates as a leading mobility company, dedicated to providing exceptional customer experiences through its renowned brands. As a privately owned automotive rental and leasing company in North America, arenaflex has been consistently recognized as one of the top places to work, fostering a culture of excellence and trust. With a shared vision to be the world's best and most trusted mobility company, arenaflex is now seeking a talented and customer-focused individual to join its team as a Full Time Customer Service Representative at the Eagle County Regional Airport location.

Job Overview

The Customer Service Representative will play a vital role in delivering high-quality customer service, supporting both internal and external customers, primarily face-to-face, and assisting with branch and rental needs. Through local training and hands-on experience, the successful candidate will gain the knowledge and skills necessary to provide administrative support, service customers, and act as a rental back-up in a fast-paced airport environment.

Key Responsibilities

• Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
• Take incoming calls, managing reservations, rate quotes, and general questions, while providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, accounts receivable, and miscellaneous calls as assigned
• Greet customers in a friendly and timely manner, assessing their rental needs, and providing directions and general assistance as needed
• Process returns, check-ins, and exit kiosk transactions, while maintaining a high level of accuracy and attention to detail
• Effectively market arenaflex services, promoting optional protection products, upgrades, fuel options, and other additional equipment to customers
• Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivable, transfer and key logs, and supply maintenance
• Maintain a clean and safe working environment, cleaning vehicle interiors and exteriors as needed, and performing miscellaneous backup duties as assigned

Essential Qualifications

• Must be at least 18 years of age
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by arenaflex for this position now or in the future
• Must have at least 6 months of customer service experience in a fast-paced environment
• Must have worked 12 (twelve) months or more at most recent employer

Preferred Qualifications

• Experience working late nights preferred
• Previous experience in the automotive rental industry or a related field is an asset
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment
• Basic computer skills and proficiency in Microsoft Office applications
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, administrative support, and rental operations. With opportunities for advancement and professional growth, you will be able to take your career to the next level, while contributing to the success of our team.

Work Environment and Company Culture

arenaflex is dedicated to fostering a positive and inclusive work environment, where employees feel valued, respected, and empowered to succeed. Our company culture is built on a foundation of trust, integrity, and excellence, with a strong focus on customer satisfaction and employee engagement. As a member of our team, you will be part of a dynamic and supportive community, where your contributions will be recognized and rewarded.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with a hourly rate of up to $23.50. In addition to a comprehensive benefits package, including paid time off, employee rental car discounts, retirement savings plan, health insurance, life insurance, dental insurance, and vision insurance, you will also have access to training and development programs, bonus incentives, and a range of perks and discounts.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and supporting the success of a dynamic team, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative at the Eagle County Regional Airport location, you will be part of a leading mobility company, dedicated to excellence and trust. Join our team today and take the first step towards a rewarding and challenging career in customer service and rental operations.

Available Schedule:

• Monday: 12:30PM - 9:00PM
• Tuesday: 12:30PM - 9:00PM
• Wednesday: 12:30PM - 9:00PM
• Thursday: 12:30PM - 9:00PM
• Friday: 12:30PM - 9:00PM
• Saturday: OFF
• Sunday: OFF

Apply now to join the arenaflex team and start your career as a Customer Service Representative at the Eagle County Regional Airport location. We look forward to hearing from you!