Patient Care Customer Service Representative - Remote Evening and Weekend Opportunities for Delivering Exceptional Patient Experiences

Introduction to arenaflex

arenaflex is a national leader in providing innovative healthcare solutions, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to delivering high-quality medical products, services, and outstanding customer care. At arenaflex, we believe in fostering a culture of compassion, integrity, and excellence, and we are dedicated to making a positive impact on the lives of our patients and employees.

Job Overview

We are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team. As a Patient Care Coordinator, you will play a vital role in delivering exceptional patient experiences by contacting patients regarding equipment delivery, taking orders, verifying patient information, and placing orders in a timely manner. This is a 100% remote opportunity, allowing you to work from the comfort of your own home, with a schedule that includes evenings and weekends.

Key Responsibilities

• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation and process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients, ensuring timely delivery of equipment and supplies
• Troubleshoot problems based on patient input, providing empathetic and effective solutions to ensure patient satisfaction
• Verify orders are complete and accurate, ensuring seamless delivery of care
• Perform other duties as assigned, demonstrating flexibility and a commitment to excellence

Qualifications and Requirements

To be successful in this role, you will need:

• A high school diploma or GED equivalent, with experience in the medical field and administrative record management
• A strong customer service background, with excellent communication and interpersonal skills
• Ability to effectively communicate in English, both orally and in writing, with a positive and empathetic attitude
• Basic knowledge of medical terminology, with the ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Strong organizational and time-management skills, with the ability to multi-task and maintain attention to detail
• Self-motivation, deductive problem-solving skills, and the ability to work independently and as part of a team

Preferred Qualifications

• Experience in a call center or customer service environment, with a focus on patient care and satisfaction
• Knowledge of home medical equipment and supplies, with the ability to understand and explain complex information to patients
• Proficiency in Microsoft applications, including Word and Excel, with the ability to navigate our online systems and software

What We Offer

At arenaflex, we are committed to providing a comprehensive benefits package, including:

• Competitive pay, with a quarterly bonus opportunity
• 100% remote work arrangement, with the flexibility to work from home
• Comprehensive benefits package, including medical, dental, and vision insurance, life insurance, and disability coverage
• 401k plan, with generous paid time off and paid holidays
• Employee discount program, employee recognition program, and bonus and incentive opportunities
• Mileage reimbursement and telephone reimbursement (when applicable)

Career Growth and Development

At arenaflex, we are committed to supporting the growth and development of our employees. We offer a range of training and development opportunities, including:

• Comprehensive onboarding program, with ongoing training and support
• Opportunities for career advancement, with a focus on promoting from within
• Professional development programs, including mentorship and coaching
• Recognition and reward programs, celebrating employee achievements and contributions

Work Environment and Culture

At arenaflex, we are proud of our culture of compassion, integrity, and excellence. We believe in fostering a positive and inclusive work environment, with a focus on:

• Teamwork and collaboration, with a commitment to delivering exceptional patient experiences
• Open communication and transparency, with a focus on employee feedback and engagement
• Embracing diversity and promoting inclusion, with a commitment to equal employment opportunities
• Recognizing and rewarding employee contributions, with a focus on celebrating successes and achievements

How to Apply

If you are a motivated and compassionate individual, with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to the arenaflex team.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.