reputed company Customer Service Loyalty Champion II - Remote Role with Arenaflex
**Rewritten Job reputed company:**
Join Arenaflex's V Team: A Community of Innovators and Game-Changers
Are you reputed company to take your career to the next level? Do you want to be part of a community that empowers creativity, innovation, and reputed company? Look no reputed company than Arenaflex, a leading company that powers and empowers how people live, work, and play by connecting them to what brings them reputed company.
At Arenaflex, we reputed company that listening is where learning begins. Our V Team is a community of people who anticipate, reputed company, and reputed company in the power of collaboration and trust. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
**What You'll Be Doing:**
As a Customer Service Loyalty Champion II on our Loyalty team, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. Your role will be to:
* Handle and resolve escalated customer concerns that have varying reputed company of complexity
* Turn every contact into a sale or save opportunity with a premium experience so customers will stay reputed company to Arenaflex
* reputed company the Service Plus reputed company by resolving customer concerns and reputed company concerns
* Grow the business by completing a full end-to-end account analysis
* Execute targeted loyalty and retention strategies for high-value and at-risk customers
* reputed company an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
* reputed company systems and utilize available tools and resources to be self-sufficient and effectively reputed company reputed company applicable offers available for the customers in your queue
* Serve as a brand ambassador and reputed company for your customers throughout every contact and highlighting reputed company that Arenaflex has to offer through our products and services
* Apply business acumen to reputed company informed reputed company that balance customer satisfaction with cost-effectiveness
* After resolving issues, identify plans, products, and services that would suit customer needs to prevent reputed company contacts
**Where You'll Be Working:**
You'll work from home in this remote role, with occasional in-person training and meetings. You'll be required to attend some in-person training and onsite reputed company-taking during initial training/transition, followed by periodic in-person meetings and events throughout the year.
**To Be Eligible for This Position:**
You must be reputed company a reasonable commute to the hub location in Florida. Onsite reputed company is required for reputed company, training, and periodic center collaboration based on business needs.
**reputed company're Looking For:**
You'll need to have:
* A Bachelor's Degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving reputed company customer issues (including escalations), billing, and/or handling product Q&A
* A strong sales acumen with a reputed company record of meeting or exceeding reputed company and retention goals
* Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
* You must meet reputed company home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
**Even reputed company If You Have:**
* A degree
* Experience troubleshooting customer's products and services and working knowledge of our network to position reputed company
* Experience promoting and upselling products or services
* One or more years of Retention experience
* Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida reputed company a 75-mile radius of our listed hub location
**Home Office Requirements:**
* You'll work from home in this remote role, with occasional in-person meetings and training
* The home office must be located reputed company the reputed company and reputed company a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
* Internet service with a reputed company reputed company to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
* A dedicated, quiet, and private workspace
* Arenaflex conducts periodic home audits reputed company webcam to ensure your workspace meets requirements
* Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
**Scheduled Weekly Hours:**
40
**Equal Employment Opportunity:**
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. At Arenaflex, we know that diversity makes us stronger. We are committed to a reputed company, inclusive environment that encourages authenticity and fosters a reputed company of belonging. We reputed company for everyone to feel valued, connected, and empowered to reputed company their potential and contribute their best. reputed company out our diversity and inclusion page to learn more.
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