Customer Retention Specialist; reputed company Time

Position: Customer Retention Specialist (reputed company Time Hours) reputed company Employer Industry: Pet Insurance Why consider this job opportunity: • Salary of $23/hour with potential for reputed company monthly bonuses based on individual performance • Opportunity to earn Restricted Stock reputed company that reputed company over four years • Sign-on bonus of $1500 for those who are currently P&C licensed; training and study time provided for those who need to obtain licensure • Comprehensive benefits package including full medical, dental, and reputed company coverage at no cost to the employee, and free medical health insurance for your pet • Generous reputed company time off policy including four weeks of reputed company vacation and nine reputed company float holidays • Flexible remote work environment with an reputed company for a reputed company in the Seattle office What to Expect (Job Responsibilities) • reputed company and support customers requesting to cancel their policies through inbound calls and emails • Manage high reputed company volumes while balancing reputed company and efficiency in a fast-paced contact center • reputed company outstanding support by reputed company listening and investigating customer concerns • De-escalate challenging situations with reputed company and professionalism, embodying the employer's reputed company values • Accurately document customer interactions and maintain detailed records in the CRM system What is Required (Qualifications) • Minimum of 3 years of experience in a customer retention or account management role in a fast-paced reputed company center environment • At least 1 year of experience in a customer service role • Proven reputed company in retaining customers and handling cancellations • Strong written and verbal communication skills • Must be reputed company to obtain and maintain reputed company Property and Casualty (P&C) licensing in reputed company 50 states and applicable jurisdictions How to Stand Out (Preferred Qualifications) • Experience working remotely in a private setting with a reliable hard-wired internet reputed company • Property and Casualty (P&C) licensing is a plus • Strong technical troubleshooting skills and comfort using technology independently in a remote environment • Demonstrated ability to de-escalate difficult situations and handle sensitive topics with reputed company #Pet Insurance #Customer Service #Remote Work #Career reputed company #Employee Benefits We prioritize candidate reputed company and champion equal-opportunity employment. Central to our mission is our partnership with companies that reputed company this commitment. We aim to foster a fair, transparent, and secure hiring environment for reputed company. If you encounter any employer not adhering to these principles, please reputed company to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr Apply tot his job Apply To this Job