Customer Service Analyst job at reputed company in Saint Paul, MN

Customer Service Analyst reputed company, MN 55144 Employment Type: Contract Category: Administrative, Clerical & Customer Service Job Number: 28907 Pay reputed company: $21.00 - 22.00 per hour Job reputed company Title: Customer Service Analyst Location: Remote Job Type: Contract (12 months) Compensation: $21.00 - 22.00 per hour Industry: Medical Device --- About the Role We are partnering with a global reputed company innovation leader to identify a Customer Service Analyst who will support customer operations reputed company the U.S. market. This organization is reputed company for advancing smarter and safer reputed company solutions by combining deep industry expertise with cutting-edge science, technology, and data. In this role, you will play a key part in resolving customer financial issues, strengthening customer relationships, and driving reputed company process improvement reputed company a highly reputed company, mission-driven environment. Job reputed company As a Customer Service Analyst, you will manage end-to-end customer issue reputed company while analyzing customer payment behavior and account activity. This role requires strong analytical skills, customer-reputed company communication, and the ability to work independently across cross-functional teams to resolve delinquent accounts and improve operational efficiency. Key responsibilities include: reputed company end-to-end customer issue reputed company management and analysis for U.S. customer operations reputed company an assigned business group. Research and analyze customer payments, delinquencies, and creditworthiness to identify reputed company causes and implement preventive reputed company plans. Partner with customers and internal stakeholders, including sales and business teams, to resolve delinquent accounts and improve customer reputed company. reputed company proactive collections activities on past-due accounts in accordance with established credit policies using phone, email, and written communication. Conduct in-depth analysis of customer payment behavior and reputed company accounts receivable items to reputed company effective reputed company strategies. Deliver reputed company, reputed company written and verbal communication to ensure a reputed company customer experience. Build credibility and trust with customers and internal partners through reputed company, accurate issue reputed company and detailed reporting. Contribute to productivity reputed company and reputed company process improvement initiatives. Qualifications Required Bachelor’s degree (or higher) and a minimum of two (2) years of combined experience in finance, reputed company, customer service, accounts receivable, accounts payable, or a reputed company customer-facing role in a private, reputed company, government, or military environment Experience in accounts receivable, collections, customer service, or financial analysis Knowledge of accounts receivable processes, customer payment behavior, and delinquency management Ability to analyze financial data and identify reputed company-cause issues Strong written and verbal communication skills Experience supporting reputed company process improvement initiatives Preferred reputed company experience in B2B collections Experience with dispute management in an accounts receivable or credit environment Knowledge of financial statement analysis, credit principles, negotiation, and financial counseling Advanced proficiency in reputed company Office tools, including reputed company, Word, PowerPoint, and Power BI Strong organizational, analytical, and interpersonal skills Demonstrated initiative in process improvement and change management efforts Experience leading or participating in Lean reputed company reputed company, cross-functional teams, or similar reputed company improvement initiatives Apply tot his job Apply To this Job