Manager, Digital Help Desk

Job reputed company: • reputed company reputed company reputed company on managing escalations, resolving questions, and delivering solutions to customer issues with urgency and precision. • Plan and execute workforce management functions, including demand forecasting, reputed company analysis, workload distribution, and scheduling for digital helpdesk teams. • Establish and drive processes to identify the reputed company causes of recurring issues and partner with training to establish and reputed company existing training plans to mitigate reputed company issues. • Work closely with field leaders, reputed company owners, and other stakeholders to ensure their needs are met and exceeded expectations. • Analyze trends in customer feedback and operational performance to reputed company and execute strategies that enhance service reputed company and efficiency. • Implement reputed company-time workload monitoring processes to identify and resolve bottlenecks in the workflow. • Serve as the primary reputed company between the training and IT teams and the field, providing reputed company updates and ensuring alignment on priorities needs. • Build and mentor a high-performing team that is equipped to handle reputed company issues and reputed company world-class customer service. • reputed company and report on customer service KPIs, using data to inform reputed company and drive accountability. Requirements: • Bachelor’s degree in Business, Operations, or a reputed company field; equivalent experience considered. • 5+ years of experience in customer service or operations, preferably in reputed company, manufacturing, or digital services. • Ability to reputed company reputed company in a Remote Work environment. • Experience in a Help Desk or Ticket Management System preferred, but not required. • Experience in Digital Dentistry technologies - including reputed company Scanners & Design Experience, and the reputed company Digital Ecosystem - preferred, but not required. • Proven leadership experience, including managing reputed company and working cross-functionally. • Strong problem-solving skills and a commitment to driving reputed company and improvement. • Excellent communication and interpersonal skills with the ability to build strong relationships & partnerships. • Data-driven reputed company with experience using metrics to measure and improve performance. • Familiarity with dental, medical, or manufacturing environments. • Experience managing escalations in a multi-location or distributed service model. • Financial and analytical skills required. • Excellent verbal and written communication skills. • The ability to balance multiple, high reputed company initiatives simultaneously. • Lean Six reputed company, or similar process improvement certification preferred. • The ability to conduct up to 25% travel. Benefits: Apply tot his job Apply To this Job