**Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution**

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing exceptional patient billing and customer service solutions. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in our mission to change healthcare for the better. If you're passionate about delivering outstanding customer service, have a knack for empathy, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you! **About arenaflex** arenaflex is a Customer Service Contact Center that has been a trusted partner to healthcare clients for over two decades. Our team is driven by a shared commitment to integrity, passion, and respect, which guides our approach to client success. We're proud to be a family-owned business where you'll become part of the family, not just a number. Our award-winning workplace has been recognized as one of the "Top 10 Best Places to Work" in our industry, and we're committed to promoting from within to help our team members grow their careers. **What sets arenaflex apart?** * We're a family-owned business where you'll become part of the family, not just a number * We're an award-winning workplace, recognized as one of the "Top 10 Best Places to Work" in our industry * We've achieved over 20 years of consistent and healthy growth with world-class clients * Your voice is heard and appreciated, and you're a part of the success with your ideas and efforts * We offer competitive pay and incentive programs, as well as opportunities to grow your career with us **Job Summary** As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. You'll work with patients to explain their medical bills, answer questions, and resolve account balances, all while maintaining a high level of empathy and understanding. If you're passionate about delivering outstanding customer service and have a knack for working with people, we want to hear from you! **Key Responsibilities:** * Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing and often unexpected medical bills * Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans and taking payments by phone * Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day * Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus * Continuously improving, with supportive coaching/feedback from your manager and team leads and ongoing training **What You'll Need:** * 1-2 years of experience in customer service or a related field * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and meet productivity standards * Strong computer skills and proficiency in software systems * Ability to maintain confidentiality and handle sensitive information * High school diploma or equivalent required; associate's or bachelor's degree preferred **What We Offer:** * Competitive pay and incentive programs * Opportunities to grow your career with us * Flexible work arrangements, including remote work options * Comprehensive benefits package, including health insurance, dental insurance, and 401(k) matching * Paid time off and tuition reimbursement * Employee assistance program and employee discount **Schedule:** * 8 hour shift * Day shift * Monday to Friday **Location:** * Colorado (Required) * Remote work options available **How to Apply:** If you're passionate about delivering outstanding customer service and have a knack for working with people, we want to hear from you! Apply now to join our team as a Remote Healthcare Billing and Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply for this job