Vendor Relations Management Specialist

Req number: R7095 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Vendor Relations Management Specialist ready to take us to the next level! If you have clerical and customer service skills, and are looking for your next career move, apply now. Job Description The Vendor Relations Management Specialist is responsible for managing supplier onboarding, compliance, and ongoing support across multiple state programs. This role serves as a primary point of contact for suppliers, providing best in class customer service, technical assistance, and resolution of portal-related issues within systems such as ServiceNow, Simplify, and VectorVMS®. The Specialist ensures accurate processing of vendor applications, maintains required documentation, and supports supplier activation and compliance activities. Internally, this role collaborates closely with Accounts Payable, Account Managers, and other cross-functional teams to facilitate payment updates, supplier record changes, insurance compliance, and program alignment. The Supplier Support Specialist must be highly organized, detail-oriented, and capable of managing multiple priorities while delivering excellent customer experience. This position is a full-time, hourly contract and remote role. "This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer." What You’ll Do Customer Facing: Review Vendor Applications per state contracts within the supplier Management Portal (ServiceNow) Registration, enrollment materials, documentation updates Provides customer service through contact questions and helpdesk emails Vendor Management System (VMS) & Simplify related to supplier activations and compliance maintenance Helpdesk Support for technical assistance to utilize the supplier management portal Perform password resets Assist with VectorVMS® functionality issue resolution Assist with ServiceNow functionality issue resolution Work to build and maintain a positive customer reputation Internal Facing: Work alongside internal groups by delivering goals and providing updates Collaboration with Accounts Payable Payment term and address changes Supplier sub setups for state clients Insurance compliance Collaboration with Account Managers Provide status updates What You'll Need Required: Minimum of 3 years of related professional experience Proven ability to conduct detailed requirements analysis Strong analytical, research, and problem‑solving skills Ability to manage multiple implementations concurrently Demonstrated strong computer aptitude Excellent time‑management skills Strong organizational abilities High attention to detail. Preferred: ServiceNow experience Simplify experience VectorVMS experience Workday experience MS Office including Word and Excel experience Microsoft Teams experience Physical Demands Ability to safely and successfully perform the essential job functions Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. $19.25 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law. Apply tot his job Apply To this Job