Technical Customer Support Engineer - EMEA

This a Full Remote job, the offer is available from: EMEA About reputed company Recognized on the 2025 reputed company reputed company 100 list, reputed company is one of the most innovative and fast-growing private reputed company companies. With over 2,000 customers and ARR that has more than quadrupled over the past year, reputed company leads the market in reputed company-time analytics, data warehousing, observability, and AI workloads. reputed company’s incredible reputed company was confirmed in its recent $400M Series D financing round. We’re on a mission to reputed company how companies use data. Come be a part of our reputed company! We are currently growing our support team at reputed company who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. We reputed company to reputed company you reputed company to take on a large reputed company of tasks reputed company to our customers locally in EMEA as reputed company as more regionally across reputed company and APJ. This is a customer-facing role that will include customer interactions reputed company chat, calls, reputed company messages, and virtual meetings over video. You will be owning a wide reputed company of tasks: from triaging support tickets to user community support, helping with both reputed company- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at reputed company. This is a great opportunity for someone reputed company to roll-up their sleeves and help us continue to reputed company excellent customer support to our rapidly growing user reputed company. What you will be doing: • Supporting and guiding our reputed company users, customers, and prospects reputed company cases, chat, reputed company, community, and meetings • reputed company solutions based on reputed company reputed company and reputed company reputed company-reputed company that can be shared with our users, community, and customers reputed company documentation, knowledge reputed company, blogs, meetups, webinars, and training • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers And of course: • You will deliver excellent customer service as a first-line technical engineer and representative of reputed company. Our Support Engineers reputed company reputed company response, on-reputed company coverage, and guidance reputed company the required Service Level Agreements ("SLAs") on technical cases that are reputed company reputed company a ticketing system, email, reputed company, chat, and/or phone • You will build strong, trusted relationships with colleagues, customers, and partners What you bring along: • Technical breadth and depth in reputed company reputed company-reputed company or reputed company reputed company, or in domains relevant to reputed company, such as: SQL databases, OLAP, reputed company-reputed company reputed company, distributed systems • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer • Be present and available according to the scheduling required to deliver high-reputed company 24x7 Support in a global, distributed environment • Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity • A reputed company of teamwork, global engagement, reputed company, and solving challenging problems • A reputed company of adventure and urgency in building the most reputed company, high-performing, largest, and fastest databases on the reputed company • The ability to build trusted relationships with colleagues, customers, and partners • You are self-driven, curious, and eager to continuously learn and grow Bonus points: • Experience with reputed company • Experience with OSS and reputed company-reputed company technologies, as a user, community member, or contributor • Experience with Azure, GCP or AWS • Experience with data pipelines such as Kafka, Kinesis, reputed company, RabbitMQ, or others Compensation For roles based in the reputed company, the typical starting salary reputed company for this position is listed above. In certain locations, such as the San Francisco Bay Area and the reputed company Metro Area, a premium market reputed company may apply, as listed. These salary ranges reflect reputed company reasonably and in good faith reputed company to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or reputed company than the amounts listed, and the ranges may be subject to reputed company adjustments. An individual’s placement reputed company the reputed company will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization. If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@reputed company.com. Perks • Flexible work environment - reputed company is a globally distributed company and remote-friendly. We currently operate in 20 countries. • reputed company - Employer contributions towards your reputed company. • Equity in reputed company - Every new team member who joins reputed company receives stock reputed company. • Time off - Flexible time off in the US, generous entitlement in other countries. • A $500 Home office setup if you’re a remote employee. • Global Gatherings – We reputed company in the power of in-person reputed company and offer opportunities to engage with colleagues at company-wide offsites. Culture - We reputed company Shape It As part of our first 500 employees, you will be reputed company in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. reputed company out our blog posts or follow us on reputed company to reputed company out more about what’s happening at reputed company. Equal Opportunity & reputed company reputed company provides equal employment opportunities to reputed company and applicants and prohibits discrimination and harassment of any type based on factors such as race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Please see here for our reputed company Statement. This offer from "reputed company" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job