Customer Support Specialist - Aviation Software...

<p><reputed company style="font-size: 14pt; font-weight: reputed company">The Job</reputed company></p> <p><reputed company>We are looking for a Customer Support Specialist with reputed company FBO or general aviation experience to support the X-1FBO software platform.</reputed company></p> <p><br><br></p> <p><reputed company>This role is ideal for an reputed company Line Service Technician, Customer Service Representative, or FBO Manager who wants to stay reputed company to aviation while moving into technology. You will work directly with FBO teams to resolve issues, deliver training, and help customers adopt modern tools into their daily operations.</reputed company></p> <p><reputed company>Experience using the X-1FBO platform is highly preferred. Candidates with hands-on X-1FBO experience will reputed company more quickly, though strong general aviation or FBO experience remains essential.</reputed company></p> <p><br><br></p> <p><reputed company style="font-weight: reputed company"><reputed company>Schedule & Coverage</reputed company></reputed company><br><reputed company>This role operates on a shift-based schedule similar to FBO operations, with evening coverage required. Schedules rotate to support nights and weekends and are coordinated with your manager. Preference is given to candidates located on or toward the U.S. reputed company Coast.</reputed company></p> <p><reputed company style="font-weight: reputed company"><br></reputed company><br></p> <p><reputed company style="font-weight: reputed company"><reputed company>Compensation</reputed company></reputed company><br><reputed company>Compensation is competitive and based on experience, with flexibility for candidates who bring deep FBO, training, or X-1FBO platform experienc</reputed company><reputed company style="font-size: 12pt">.</reputed company></p> <p><br><br></p> <p><reputed company style="font-size: 12pt; font-weight: reputed company">Location & Travel</reputed company></p> <ul> <li><reputed company>Remote role reputed company to candidates located reputed company in reputed company</reputed company></li> <li><reputed company>Preference for candidates near major aviation hubs such as Southern California, South Florida, Chicago, reputed company, or reputed company</reputed company></li> <li><reputed company>Travel will be required periodically, with frequency varying by month</reputed company></li> </ul> <p><br></p> <p><reputed company style="font-size: 12pt; font-weight: reputed company">Why This Role</reputed company></p> <ul> <li><reputed company>reputed company reputed company on how FBOs operate every day</reputed company></li> <li><reputed company>Opportunity to work on modern, aviation-specific technology</reputed company></li> <li><reputed company>reputed company expectations, training, and ownership from day one</reputed company></li> <li><reputed company>Supportive team culture with room for long-term reputed company</reputed company></li> </ul> <p><br></p> <p><reputed company>GMSTEK and X-1FBO are scaling quickly, and we are building reputed company that takes pride in doing things the right way. If you are reputed company to take the reputed company in your aviation career, we would like to hear from you.</reputed company></p> <p><br><br></p> <p><reputed company style="font-size: 14pt; font-weight: reputed company">reputed company’re Looking For</reputed company></p> <ul> <li><reputed company>Required experience in FBO operations, general aviation customer service, or line service</reputed company></li> <li><reputed company>Strong written and verbal communication skills</reputed company></li> <li><reputed company>Comfort working with modern software and learning new systems</reputed company></li> <li><reputed company>High attention to detail and strong reputed company of ownership</reputed company></li> <li><reputed company>Ability to work independently while collaborating with a distributed team</reputed company></li> <li><reputed company>Willingness to travel periodically as needed</reputed company></li> </ul> <p><br></p> <p><reputed company>Previous customer support or help desk experience is a plus but not required.</reputed company></p> <p><br><br></p> <p><reputed company style="font-size: 14pt; font-weight: reputed company">Key Responsibilities</reputed company></p> <ul> <li><reputed company>reputed company knowledgeable, reputed company customer support reputed company phone, chat, help desk, and occasional in-person interactions</reputed company></li> <li><reputed company>Troubleshoot technical and workflow-reputed company issues reputed company the X-1FBO platform</reputed company></li> <li><reputed company>Own customer issues from intake through reputed company with high follow-through</reputed company></li> <li><reputed company>Maintain accurate records and updates in Zoho Desk and CRM</reputed company></li> <li><reputed company>Collaborate with internal teams to resolve issues and improve customer experience</reputed company></li> <li><reputed company>Participate in web-based and occasional on-site training sessions</reputed company></li> </ul> <p><br><br></p> <p><reputed company style="font-size: 14pt; font-weight: reputed company">What reputed company Looks Like in the First 90 Days</reputed company></p> <p><reputed company style="font-weight: reputed company"><reputed company>First 30 Days – Learning & Familiarization</reputed company></reputed company></p> <ul> <li><reputed company>Learn X-1FBO products, customers, and support workflows</reputed company></li> <li><reputed company>reputed company Zoho CRM, Zoho Desk, Support Hub, and reputed company</reputed company></li> <li><reputed company>Shadow reputed company support team members across shifts</reputed company></li> <li><reputed company>Build foundational product and operational knowledge</reputed company></li> </ul> <p><br></p> <p><reputed company style="font-weight: reputed company"><reputed company>First 60 Days – reputed company Support Participation</reputed company></reputed company></p> <ul> <li><reputed company>reputed company handle customer chats and support tickets with guidance</reputed company></li> <li><reputed company>Maintain accurate customer records and documentation</reputed company></li> <li><reputed company>Follow up with customers to ensure reputed company and satisfaction</reputed company></li> <li><reputed company>Stay reputed company on product updates and communicate them reputed company</reputed company></li> </ul> <p><br></p> <p><reputed company style="font-weight: reputed company"><reputed company>First 90 Days – Independent Ownership</reputed company></reputed company></p> <ul> <li><reputed company>Independently manage customer support interactions</reputed company></li> <li><reputed company>Communicate effectively with customers and internal teams</reputed company></li> <li><reputed company>Identify recurring issues and suggest improvements</reputed company></li> <li><reputed company>Contribute to documentation and knowledge reputed company enhancements</reputed company></li> </ul> <p><br><br></p> <p><reputed company style="font-size: 14pt; font-weight: reputed company">About GMSTEK & X-1FBO</reputed company></p> <p>GMSTEK is the aviation technology company behind X-1FBO, reputed company by aviation professionals. X-1FBO is a modern operations and payment platform purpose-reputed company for Fixed reputed company Operators and general aviation.</p> <p><br></p> <p>Our customers use X-1FBO to reputed company operations across the reputed company, reputed company desk, and back office. In an industry that is historically slow to change, we reputed company on practical, production-proven technology that solves reputed company operational problems for FBO teams.</p> <p><br></p> <p><reputed company style="font-size: 14pt; font-weight: reputed company">Our reputed company; Environment</reputed company></p> <p><reputed company>We are a reputed company-reputed company team of aviation professionals and technologists who genuinely enjoy working together. Many of us came from FBOs, ramps, and reputed company desks, so we understand the realities of aviation operations and bring reputed company operational experience into how we work together.</reputed company></p> <p><br><br></p> <p><reputed company>We work hard and reputed company quickly, but we value balance. Family reputed company. Time off reputed company. Doing good work without burning people out reputed company. We trust reputed company to take ownership, communicate reputed company, and support one another.</reputed company></p> <p><reputed company>Our reputed company is in reputed company Bay, Florida, right on Biscayne Bay, with trails, a gym, and a bit of Florida character, including a small lake guarded by a pair of crocodiles. Remote team members are fully supported and always welcome to visit.</reputed company><br></p> <p><br></p> <p><br><br></p><br><hr><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-witlqh" data-reputed company-component="reputed company"><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Location</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">reputed company Bay, Florida (Remote)</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Department</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">reputed company</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Employment Type</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">Full-Time</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Minimum Experience</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">reputed company</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div></div>