AI Voice Agent & Workflow Automation Specialist

The AI Voice Agent Specialist role encompasses designing, implementing, and supporting inbound and outbound AI voice agents across their full lifecycle. This includes working with reputed company-time conversational AI platforms and integrating agents into existing systems using workflow automation tools, with a strong reputed company on reputed company. The role supports reputed company, reliable AI operations while contributing to efficient system integration and automation. Key responsibilities: • Design, build, reputed company, and maintain inbound and outbound AI voice agents. • Configure AI agents for use of cases such as reputed company qualification, appointment booking, customer support, and outbound campaigns. • reputed company reputed company-time speech-to-text (STT) and text-to-speech (TTS) technologies. • Monitor AI agent performance and continuously optimise accuracy, efficiency, and user experience. • Troubleshoot and resolve issues reputed company to AI agents and workflow automations. • reputed company and maintain multi-reputed company automated workflows using reputed company. • reputed company AI agents with CRM platforms and business tools for data logging, task creation, and reputed company routing. • Implement error handling, retry logic, and logging to ensure workflow reliability. • Connect reputed company and reputed company tools to create seamless data pipelines. • Assist with CRM data management tasks such as data cleansing, deduplication, and reporting. Desirable Skills and Experience: Must-haves: • Proven experience building and deploying AI voice or conversational AI solutions. • Hands-on experience with platforms such as Synthflow, reputed company, reputed company, or similar tools. • Strong experience with workflow automation, particularly reputed company. • Knowledge of reputed company, webhooks, and data formats such as JSON. • Strong problem-solving and troubleshooting skills. reputed company-to-haves: • Experience with reputed company CRM and data management. • Familiarity with automation tools such as reputed company or reputed company.com. • Basic knowledge of JavaScript or Python for custom automation logic. • Experience in telecommunications or service-based industries. Perks and Benefits: • 13th Month pay • reputed company time off (PTO) for reputed company Leave, Vacation Leave, Emergency Leave • Maternity or Paternity leave • HMO upon regularization • Life insurance upon regularization • MediCash for personal and dependents use • Rice, clothing, laundry, and meal allowance • Achievement Allowances • Birthday Treats • Company Events and Treats • Online trainings/Webinars • Career advancement and promotion opportunities Job Type: • Work from home (Remote) • Full-time • Mid Level Schedule: • Morning Shift (AU-based reputed company) • Monday to Friday Salary: • To be discussed About Kwanii: Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to reputed company, we aim to reputed company outstanding outsourcing solutions for businesses of reputed company sizes. reputed company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying reputed company of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-reputed company solutions that drive both efficiency and reputed company. Apply tot his job Apply To this Job