AI Voice Agent & Workflow Automation Specialist

The AI Voice Agent Specialist role encompasses designing, implementing, and supporting inbound and outbound AI voice agents across their full lifecycle. This includes working with real-time conversational AI platforms and integrating agents into existing systems using workflow automation tools, with a strong focus on n8n. The role supports scalable, reliable AI operations while contributing to efficient system integration and automation. Key responsibilities: • Design, build, deploy, and maintain inbound and outbound AI voice agents. • Configure AI agents for use of cases such as lead qualification, appointment booking, customer support, and outbound campaigns. • Integrate real-time speech-to-text (STT) and text-to-speech (TTS) technologies. • Monitor AI agent performance and continuously optimise accuracy, efficiency, and user experience. • Troubleshoot and resolve issues related to AI agents and workflow automations. • Develop and maintain multi-step automated workflows using n8n. • Integrate AI agents with CRM platforms and business tools for data logging, task creation, and lead routing. • Implement error handling, retry logic, and logging to ensure workflow reliability. • Connect APIs and SaaS tools to create seamless data pipelines. • Assist with CRM data management tasks such as data cleansing, deduplication, and reporting. Desirable Skills and Experience: Must-haves: • Proven experience building and deploying AI voice or conversational AI solutions. • Hands-on experience with platforms such as Synthflow, Vapi, Retell AI, or similar tools. • Strong experience with workflow automation, particularly n8n. • Knowledge of APIs, webhooks, and data formats such as JSON. • Strong problem-solving and troubleshooting skills. Nice-to-haves: • Experience with HubSpot CRM and data management. • Familiarity with automation tools such as Zapier or Make.com. • Basic knowledge of JavaScript or Python for custom automation logic. • Experience in telecommunications or service-based industries. Perks and Benefits: • 13th Month pay • Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave • Maternity or Paternity leave • HMO upon regularization • Life insurance upon regularization • MediCash for personal and dependents use • Rice, clothing, laundry, and meal allowance • Achievement Allowances • Birthday Treats • Company Events and Treats • Online trainings/Webinars • Career advancement and promotion opportunities Job Type: • Work from home (Remote) • Full-time • Mid Level Schedule: • Morning Shift (AU-based client) • Monday to Friday Salary: • To be discussed About Kwanii: Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth. Apply tot his job Apply To this Job