**Experienced Customer Service Associate – Delivering Exceptional Experiences at arenaflex**

At arenaflex, we're passionate about creating a world-class customer experience that sets us apart from the rest. As a Customer Service Associate, you'll be the face of our brand, delivering exceptional service to our customers and exceeding their expectations at every turn. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our mission is to make a positive impact on people's lives by delivering exceptional customer experiences, fostering a culture of innovation, and driving growth through collaboration and teamwork. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to succeed. **Key Responsibilities** As a Customer Service Associate at arenaflex, you'll be responsible for: * **Delivering Exceptional Customer Experiences**: Engage with customers, resolve issues, and answer questions to ensure a positive experience. Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience. * **Providing Efficient Checkout Service**: Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service. * **Merchandising and Inventory Management**: Keep counters and shelves clean and well-merchandised, take inventory, and maintain records. Check in and price merchandise as required or as directed by store manager or communicated by the shift leader. * **Asset Protection and Compliance**: Implement Company asset protection procedures to identify and minimize profit loss. Ensure compliance with state and local laws regarding regulated products. * **Display and Visual Merchandising**: Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions as directed. * **Customer Service in the Photo Area**: Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * **Web Pick-up and Special Assignments**: Assume web pick-up responsibilities, monitor orders, fill orders, and deliver orders to customers. Assist with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance. * **Training and Personal Development**: Attend training and complete PPLs requested by Manager or assigned by corporate. **Essential Qualifications** * **Customer Service Experience**: 1+ year of customer service experience in a retail or service industry environment. * **Communication and Interpersonal Skills**: Excellent communication and interpersonal skills, with the ability to engage with customers and team members in a positive and professional manner. * **Problem-Solving and Adaptability**: Strong problem-solving and adaptability skills, with the ability to handle multiple tasks and priorities in a fast-paced environment. * **Teamwork and Collaboration**: Ability to work collaboratively with team members to achieve common goals and objectives. * **Basic Math and Cash Handling Skills**: Basic math and cash handling skills, with the ability to accurately handle cash and operate a cash register. **Preferred Qualifications** * **Retail or Service Industry Experience**: 2+ years of experience in a retail or service industry environment. * **Leadership or Supervisory Experience**: Leadership or supervisory experience, with the ability to motivate and guide team members. * **Training and Development Experience**: Experience in training and development, with the ability to design and deliver training programs. * **Technical Skills**: Basic technical skills, with the ability to learn and operate various software and systems. **Skills and Competencies** * **Customer Service Skills**: Excellent customer service skills, with the ability to engage with customers and resolve issues in a positive and professional manner. * **Communication and Interpersonal Skills**: Strong communication and interpersonal skills, with the ability to work collaboratively with team members and customers. * **Problem-Solving and Adaptability**: Strong problem-solving and adaptability skills, with the ability to handle multiple tasks and priorities in a fast-paced environment. * **Leadership and Teamwork Skills**: Ability to lead and motivate team members, with a strong focus on teamwork and collaboration. * **Technical Skills**: Basic technical skills, with the ability to learn and operate various software and systems. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Service Associate, you'll have access to: * **Training and Development Programs**: Comprehensive training and development programs, designed to help you develop your skills and knowledge. * **Mentorship and Coaching**: Mentorship and coaching opportunities, with experienced team members and leaders. * **Career Advancement Opportunities**: Opportunities for career advancement, with a focus on promoting from within. * **Learning and Development Resources**: Access to learning and development resources, including online courses, books, and conferences. **Work Environment and Company Culture** At arenaflex, we're proud of our positive and inclusive work environment. As a Customer Service Associate, you'll be part of a dynamic and supportive team, with a focus on delivering exceptional customer experiences. Our company culture is built on: * **Innovation and Creativity**: A culture of innovation and creativity, with a focus on trying new things and taking calculated risks. * **Collaboration and Teamwork**: A culture of collaboration and teamwork, with a focus on working together to achieve common goals and objectives. * **Diversity, Equity, and Inclusion**: A culture of diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels valued, respected, and empowered to succeed. **Compensation, Perks, and Benefits** As a Customer Service Associate at arenaflex, you'll enjoy a competitive compensation package, including: * **Competitive Salary**: A competitive salary, based on your experience and qualifications. * **Benefits Package**: A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. * **Perks and Discounts**: Perks and discounts, including store discounts, free products, and other benefits. * **Opportunities for Advancement**: Opportunities for career advancement, with a focus on promoting from within. **Conclusion** If you're a customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! As a Customer Service Associate at arenaflex, you'll have the opportunity to make a positive impact on people's lives, while developing your skills and knowledge in a dynamic and supportive team environment. Apply now to join our team and start delivering exceptional experiences at arenaflex! Apply for this job