**Experienced Technical Support / Customer Service Representative – Remote Work Opportunity at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as a Technical Support / Customer Service Representative. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while being part of a global organization that values diversity, inclusion, and employee growth. **About arenaflex** arenaflex is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first culture. We're a team of game-changers from over 70 countries, united by our passion for delivering exceptional customer experiences and driving business growth through tech-powered innovation. Our culture is built on the principles of inclusivity, empathy, and continuous learning, making us an ideal workplace for those who share our values. **Career Growth and Personal Development** At arenaflex, we believe that career growth and personal development go hand-in-hand. That's why we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. Our 80% promotion rate from within is a testament to our commitment to employee growth and development. As a Technical Support / Customer Service Representative, you'll have access to: * Comprehensive training programs to help you succeed in your role * Continuing support and guidance from experienced team members * Opportunities to develop new skills and expertise through our Learning and Leadership Development programs * A supportive and inclusive work environment that fosters collaboration and teamwork **What You'll Do in This Role** As a Technical Support / Customer Service Representative, you'll be responsible for providing exceptional customer service experiences to our clients. Your key responsibilities will include: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables * Offering additional products and/or services to customers * Delivering expert customer experiences with a smile **Your Qualifications** To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in It for You** As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including: * Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage) * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Reimagine the Best Version of You!** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our arenaflex team as a Technical Support / Customer Service Representative. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.** For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job