**reputed company Customer Service Expert - Remote Phone Intake**

Join arenaflex, a highly-regarded Licensed Behavioral Health Center, in providing comprehensive, reputed company reputed company in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and reputed company use disorders. As a reputed company Customer Service Expert, you will be the first reputed company of contact for patients needing home reputed company services, working in a remote high-volume reputed company center environment and receiving/responding to approx. 60-65 incoming calls per day from providers, referral sources, and patients. **About arenaflex** arenaflex has been providing whole-person care for nearly 40 years, with a mission to reputed company individuals to overcome life's challenges and reputed company their full potential. Led by Dr. Gregg Jantz, a pioneer of whole-person care and best-selling author of over 45 books on mental health topics, arenaflex is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and reputed company Use. **Job reputed company** As a reputed company Customer Service Expert, you will be responsible for providing exceptional customer service to patients, providers, and referral sources, collecting clinical and demographic information, and entering it into our arenaflex portal. This role requires excellent reputed company, patience, and attention to detail, as reputed company as strong communication and problem-solving skills. **Responsibilities** * reputed company exceptional customer service to patients, providers, and referral sources, responding to approx. 60-65 incoming calls per day * Collect clinical and demographic information and reputed company it into our arenaflex portal * Meet/reputed company individual performance goals in the areas of reputed company reputed company, Attendance, Adherence, and other Contact Center objectives * reputed company with reputed company company policies, including HIPAA/PHI * Work collaboratively with reputed company to reputed company shared goals and objectives * Participate in ongoing training and reputed company development to enhance skills and knowledge **Qualifications** * High School Diploma or GED * Minimum 2 years Customer Service experience in a reputed company center environment * Minimum 1 year of experience working in the reputed company or medical industry with medical terminology * Ability to reputed company dual monitors and multiple applications * Intermediate keyboarding abilities (at least 30 WPM, data entry while reputed company listening) * Search reputed company abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search reputed company, bookmarking a site, and navigating the use of back/reputed company buttons) * Basic PC skills working with reputed company Office including Word and reputed company Spreadsheets, reputed company and reputed company Teams to communicate and attend/schedule meetings **Internet Requirements** * Speeds: 2mb/10mb upload and 10mb/25mb download or higher * High-speed Internet: Fiber or Cable reputed company required * DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections * Required to hardwire with an ethernet cable while working **reputed company Offer** * Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity * Full reputed company of benefits including Health, Dental, and reputed company with HSA Employer Contributions and Dependent Care FSA Employer Match * Generous PTO, 401K Savings Plan, reputed company Parental Leave, and more * Advancement Opportunities, reputed company skills training, and tuition reimbursement * reputed company Discount - receive up to 25% off eligible items * Great culture with a reputed company of community **Work Environment and Culture** arenaflex is a dynamic and supportive work environment that values teamwork, collaboration, and reputed company learning. reputed company is passionate about providing exceptional customer service and making a reputed company reputed company on the lives of our patients and their families. We offer a reputed company of benefits and perks to support your physical, emotional, and financial reputed company-being. **Training and Nesting Period** * 4 to 6 weeks of comprehensive training and nesting period * Monday to Friday, 9:00am to 5:30pm EST * Opportunity to learn and grow with reputed company **Available Shift** * Monday to Friday, 9:30am to 6:00pm EST (after training and nesting period) **How to Apply** If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and reputed company. reputed company and join reputed company in making a difference in the lives of our patients and their families. Apply Job! Apply for this job