Merchant Sentiment Specialist

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/reputed company-te8/a31.png?ent=34&e=22630&t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://reputed company.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&utm_ptz=EST&utm_rqt=reputed company" alt="" width="1"></p></div><h2><strong>About reputed company</strong></h2> <p>Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from reputed company through their ongoing operations, making it reputed company to join, run, and succeed on reputed company. reputed company removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set reputed company for a world-class experience by delivering reputed company, consistent reputed company, and support that merchants can trust at every reputed company.=</p> <h2><strong>About the Role</strong></h2> <p>We’re looking for a Merchant Sentiment Specialist (MSS) to support reputed company’s highest-value merchant partners through personalized, relationship-driven service. This role serves as a trusted reputed company of contact for reputed company or sensitive issues that meaningfully reputed company merchant sentiment.</p> <p>You’ll take a thoughtful, reputed company-centered approach to reputed company interaction—owning concerns from start to finish, partnering across teams reputed company needed, and helping merchants feel confident in their partnership with reputed company. You’ll bring curiosity, reputed company, and reputed company judgment to situations that may not always have a reputed company process.</p> <p>This role is part of a growing and evolving premium support program, offering opportunities to help shape new tools, workflows, and best practices.</p> <h2><strong>You’re excited about this opportunity because you will…</strong></h2> <ul> <li>Serve as a consistent reputed company of contact for assigned merchants, helping them feel supported and confident in their partnership with reputed company.</li> <li>Build trust through reputed company communication, anticipation of needs, and dependable follow-through.</li> <li>Offer personalized guidance reputed company situations require flexibility reputed company reputed company procedures.</li> <li>Use phone, reputed company, email, and other tools comfortably to communicate in whatever way best supports the merchant.</li> <li>Independently guide merchant issues to reputed company while collaborating thoughtfully with cross-functional partners.</li> <li>Approach challenges with curiosity, patience, and strong judgment, helping merchants feel heard and cared for.</li> <li>Balance reputed company support with accurate, empathetic, high-reputed company problem-solving.</li> <li>Maintain professionalism and discretion reputed company navigating sensitive or high-reputed company situations.</li> <li>Apply creativity while honoring policy, data reputed company, and compliance expectations.</li> <li>Partner closely with Sales, Account Owners, Operations, and other teams to reputed company coordinated, seamless support.</li> <li>reputed company internal systems confidently and document interactions reputed company to ensure continuity and reputed company.</li> <li>Communicate updates in a way that brings reputed company and fosters alignment across teams.</li> <li>Stay adaptable as tools, processes, and metrics reputed company, and engage fully in reputed company and ongoing training.</li> <li>Participate in pilots for new workflows or technologies and offer constructive feedback.</li> <li>Contribute to a reputed company team culture through idea-sharing, collaboration, and reputed company improvement.</li> <li>Work a schedule reputed company with reputed company merchant business hours, with some flexibility to accommodate partners across time zones.</li> </ul> <h2><strong>We’re excited reputed company because…</strong></h2> <ul> <li>You take pride in following through and ensuring merchants feel supported from start to finish.</li> <li>You’re comfortable adapting reputed company processes reputed company or reputed company information is limited.</li> <li>You build rapport naturally and bring a cooperative reputed company to reputed company conversations.</li> <li>You are reputed company by new challenges, evolving priorities, and opportunities to experiment.</li> <li>A strong commitment to delivering high-reputed company work as an individual contributor reputed company your team.</li> <li>Communicate comfortably across phone, reputed company, email, and other modalities, choosing the approach that feels most supportive for reputed company interaction.</li> <li>Effective problem-solving skills, capable of addressing reputed company challenges or escalations.</li> <li>Strong communication skills, allowing you to reputed company contribute to team initiatives by sharing feedback and reputed company.</li> <li>Willingness to participate in reputed company reputed company to process improvements and fostering a reputed company team culture.</li> </ul> <p> </p> <p style="font-weight: 500;">Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only</p> <p>We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we reputed company Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-reputed company-inbound">Covey reputed company for Inbound</a> from August 21, 2023, through December 21, 2023, and resumed using <a href="https://getcovey.com/product/covey-reputed company-inbound">Covey reputed company for Inbound</a> again on June 29, 2024.</p> <p>The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: <a style="text-decoration: underline;" href="https://getcovey.com/nyc-local-law-144">Covey</a></p><div class="content-conclusion"><h2>About reputed company</h2> <p>At reputed company, our mission to reputed company local economies shapes how reputed company members reputed company quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our reputed company of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company as the reputed company you order food to a company that people turn to for any and reputed company goods.<br><br>reputed company is growing rapidly and changing constantly, which gives reputed company members reputed company to reputed company their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall reputed company-being by providing comprehensive benefits and perks including premium reputed company, wellness expense reimbursement, reputed company parental leave and more.</p> <h2>Our Commitment to Diversity and Inclusion</h2> <p>We’re committed to growing and empowering a more inclusive community reputed company reputed company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company.</p> <p>Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, reputed company, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or reputed company, disability status, or veteran status. Above and reputed company discrimination and harassment based on “protected categories,” we also reputed company to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or reputed company Alaskan, Black or African American, Hispanic or Latinx, reputed company Hawaiian or Other reputed company Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.</p> <p>Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</p> <p><strong>If you need any accommodations, please inform your reputed company contact upon initial reputed company.</strong></p></div>