FLEX Senior UX Researcher

This is a temporary position. Hybrid – 1-3 days in office. JOB SUMMARY With every journey, travel has the power to shape us and our world. Begin your journey as a Sr. Manager of User Experience Research at Marriott International, repeatedly voted 24 years in a row as one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world. This role is hands-on actively conducting user research, while continuously advancing research methodologies in digital. Collaborating closely with designers and product stakeholders, this role drives execution across research areas: study design, screener & discussion guide design, recruiting, data processing and analysis, as well as preparing and socializing results. He/She/They will promote research best practices drawn from a variety of disciplines, continually seeking to improve research methods. The ideal candidate will have real world experience conducting research as part of the product development lifecycle, should be comfortable working in a fast paced environment, and be able to work collaboratively with peers and stakeholders in research execution. This position is embedded in our Onsite Digital team and the work will specifically be within this product. This is a project-based role and will be essential to the future our onsite digital products. CANDIDATE PROFILE Education and Experience 5+ years of relevant qualitative research experience plus 4 year undergraduate degree in relevant discipline Demonstrated expertise in designing experiments, conducting qualitative research, and translating research to inform user-centered design decisions Proven ability to collect and analyze user behavior through moderated interviews and unmoderated research, surveys, benchmark studies, web analytics and customer feedback using online testing tools (e.g. User Testing, UserZoom, etc.) Collaborative, highly-organized, and strong attention to detail Stellar written, verbal, interpersonal, and presentation skills You’re exactly who we’re looking for if you: Possess exceptional qualitative and quantitative research skills, with the ability to translate and draw insights from data and can make appropriate recommendations using insights Have extensive experience conducting in-person research such as: interviews, intercepts, workshops, co-design sessions, etc. Can balance user, business, and technical needs Advocate for research and data though reports and in-person presentations Lead with a user-centric mindset to drive impactful research Thrive on creating innovative solutions to challenging user and business problems Value deadlines, set realistic expectations around them and then meet them Are comfortable with a culture of feedback and regular opportunities to critique and be critiqued Pro-actively surface research insights to drive a more user-centered experience Have extensive UserZoom and User Testing experience (i.e., conducting multi-methods research including both qualitative and quantitative studies) Nice to Have: Experience managing/coaching other researchers and/or agency partners Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce or travel space Superior communication and interpersonal skills, including facilitation, presentation, storytelling Has experience conducting in-person research (e.g., intercepts, focus groups, interviews) Be comfortable in the unknown and have a natural curiosity and desire to seek answers Experience conducting research on a large-scale loyalty program Has conducted brainstorming workships with stakeholders, UX Design, etc. CORE WORK ACTIVITIES Demonstrating and Applying Discipline Knowledge: Partner closely with designers and stakeholders to understand design questions, identify gaps in data, and use research to bring designs to life Clearly explain research decision and findings to potential users, your team, and stakeholders Identify future opportunities by keeping up to date with research methodology, design trends, societal shifts, and new technology Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints Provides subject matter expertise, including design of experiment, qualitative research methodology, and data triangulation to help meet user goals Measurement & Analytics: You value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights. Ability to conduct user research, collect and synthesize quantitative and qualitative feedback and translate into an actionable design strategy Comfortable with multiple qualitative, quantitative and mixed-method research, like surveys, usability testing, multivariate testing, A/B testing, etc. Able to inform options/variables for A/B or multi-variate testing Managing Work, Projects, and Policies: Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines) Successfully manages multiple assignments at once Accepts critique and critiques work of others in a helpful and professional manner Additional Responsibilities: Works independently with minimal supervision, but knows when issues should be escalated to manager Develops relationships with members of other teams, and leverages those relationships to answer questions Presents work with clarity and confidence; explains complex matters so that others can understand them At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job