Remote IT Support, Microsoft Teams setup experience required, Michigan

, Job Summary We are seeking a dynamic and proactive Remote IT Support Specialist with proven experience in Microsoft Teams setup and administration. In this role, you will deliver exceptional technical support to users across various platforms, ensuring seamless communication and collaboration through Microsoft Teams. Your expertise in troubleshooting, network management, and desktop support will be vital in maintaining optimal IT infrastructure performance. Join our team to empower users with innovative solutions and elevate their digital experience from the comfort of your home. Also assist with healthcare portal set up. Duties • Provide comprehensive remote technical support for end-users, resolving issues related to hardware, software, and network connectivity efficiently and professionally • Assist in the setup, configuration, and ongoing management of Microsoft Teams environments to facilitate effective team collaboration • Troubleshoot software problems across operating systems, including Windows, macOS, and Linux, ensuring minimal downtime • Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals, maintaining accurate inventory records • Support network administration tasks such as configuring VPNs (Virtual Private Networks), firewalls, DNS (Domain Name System), LAN (Local Area Network), and TCP/IP protocols to ensure secure connectivity • Utilize tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), ServiceNow, Jira, BMC Remedy, and Help Desk systems for incident tracking and resolution • Conduct analysis of system logs and network performance metrics to identify potential issues before they impact users • Collaborate with cross-functional teams to implement IT infrastructure improvements and updates that enhance overall system reliability Skills • Extensive experience providing technical support in a remote environment with strong customer service orientation • Proven ability to troubleshoot software issues across multiple operating systems including Windows, macOS, and Linux • Deep understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls, and network security protocols like Meraki • Proficiency in managing computer hardware components and peripherals for desktops and mobile devices • Skilled in configuring and supporting Microsoft Office applications and collaboration tools like Microsoft Teams • Familiarity with IT infrastructure management tools such as SCCM, GPOs, Active Directory, Windows Server environments, and BMC Remedy or ServiceNow ticketing systems • Strong analysis skills to interpret system logs and diagnose complex technical problems quickly • Excellent communication skills to explain technical solutions clearly to non-technical users • Ability to prioritize tasks effectively within a fast-paced support environment while maintaining a positive attitude Join us if you’re passionate about delivering outstanding IT support remotely! Your expertise will directly impact our users’ productivity by ensuring their technology runs smoothly. We value proactive problem-solving skills combined with excellent communication—help us create a seamless digital workspace for all. Pay: $18.00 - $28.00 per hour Expected hours: 40.0 per week Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off Work Location: Remote Apply tot his job Apply To this Job