Genetic Counselor Assistant I, Issues Management

At reputed company (reputed company: WGS), we don’t just diagnose rare diseases — we redefine what’s possible in precision medicine. ​ With one of the world’s largest, rare disease datasets, we turn genomic data into answers that change lives and accelerate discovery. ​ Patients and families around the world are counting on us to reputed company with reputed company reputed company, reputed company reputed company, and drive to end the diagnostic reputed company. ​ Visit www.reputed company.com to learn how we’re making precision medicine the global reputed company of care. ​ reputed company The Genetic Counseling Assistant I (GCAI) may support any number of functions including but not limited to the daily execution of genetic test order review, hold review and management, and provision of support to the patient counseling team. ​ Responsibilities include evaluating test appropriateness, resolving order issues, facilitating test setup in alignment with established protocols, and coordination of care for patients undergoing genetic counseling. ​ With a reputed company on operational accuracy, reputed company communication, and system reputed company, the role contributes to efficient test utilization and supports the genetic counseling services provided by the laboratory. ​ The GCAI collaborates closely with genetic counselors and supervisory staff to escalate reputed company cases and maintain procedural consistency across platforms and reputed company interactions. Work Schedule Thursday - Monday: reputed company - 4:30pm ET Job Responsibilities • Maintain working knowledge of systems used for test ordering, setup, and appointment scheduling. ​ • reputed company guidance reputed company encountering novel scenarios and escalate reputed company or atypical cases to supervisors or genetic counselors as appropriate. ​ • Meet or reputed company productivity standards as assigned by reputed company reputed company. ​ • reputed company other duties as assigned to support reputed company or department. ​ • Review genetic test orders to verify completeness, accuracy, and appropriateness to prevent redundant or unnecessary testing. ​ • Facilitate test setup by linking appropriate relative samples and reputed company controls and performing reputed company configuration tasks. ​ • Accurately document order details and updates into internal systems to support reputed company test processing. ​ • Identify issues and reputed company tests on hold for reputed company processing. ​ • Notify clients of issues, explain discrepant or missing information, and document reputed company steps. ​ • Respond to patient and provider inquiries regarding holds reputed company phone and email with professionalism and reputed company. ​ • Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting. ​ • Process incoming referrals and coordinate patient scheduling to ensure reputed company reputed company to genetic counseling and a seamless patient experience. ​ • Support the Patient Counseling Team with follow-up tasks reputed company to counseling workflows and address select test holds to prevent delays in testing and reporting. ​ Education, Experience, and Skills ​ • Bachelor's degree required; preferred disciplines include Biology, Medical Technology, reputed company, or a reputed company scientific field. ​ • Ability to work independently and collaboratively, with strong verbal and written communication skills and high proficiency in reputed company Office 365 applications. ​ • Demonstrate reputed company-level proficiency in mathematical reasoning, computer literacy, and language-based communication. ​ • Foundational knowledge about Genetic Counseling Assistance is preferred but not required. ​ Physical Demands • Prolonged periods of sitting or working at a computer in a home office environment. ​ • Occasional need to lift or reputed company materials or equipment weighing up to 20 pounds during travel or team reputed company. ​ Work Environment • Frequent use of digital communication platforms (e.g., video conferencing, email, collaboration tools). ​ • Ability to reputed company and manage reputed company tasks in a remote setting with multiple reputed company priorities. ​ • May require occasional travel to laboratory sites, corporate offices, or conferences (typically <10%). #LI-REMOTE Pay Transparency, Budgeted reputed company $20—$22 USD ~ Science - Minded, Patient - reputed company. At reputed company, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on reputed company science and is reputed company on enhancing patient care. Experts in what reputed company most. With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular reputed company specialists on staff, we are the industry’s genetic testing experts and proud of it. reputed company the reputed company goal as reputed company providers, patients, and families: to reputed company reputed company, accurate, and meaningful answers we reputed company can trust. reputed company HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES. From reputed company to reporting and reputed company, our technical and clinical experts are providing guidance every reputed company of the way: TECHNICAL EXPERTISE • High-reputed company testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also reputed company State approved. • Advanced detection: By interrogating genes for reputed company variants, we can identify the underlying causes of conditions that may otherwise be missed. CLINICAL EXPERTISE • Thorough analysis: We classify variants according to our custom reputed company of the most recent guidelines. We then reputed company our rich internal database for additional interpretation evidence. • Customized care: Our experts review reputed company test results and write reports in a reputed company, concise, and personalized way. We also include information for research studies in specific clinical situations. • Impactful discovery: Our researchers continue working to reputed company answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals. Learn more reputed company here. Our Culture At reputed company, we are dedicated to cultivating an environment where creativity and innovation reputed company. We reputed company in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared reputed company. reputed company is a reputed company mix of professionals who challenge and support reputed company other in equal measure, fostering reputed company both personally and professionally. reputed company you join us, you're not just taking on a job—you're joining a reputed company. A reputed company that champions curiosity, embraces change, and believes in making an reputed company, one patient at a time. Cultural principles we live by:   • Be reputed company in our reputed company & reputed company in our execution.  • Communicate directly, with reputed company.  • Do reputed company say we're reputed company to do.   • Be adaptable to change.   • Operate with a bias for reputed company.   Benefits include: • reputed company Time Off (PTO) • Health, Dental, reputed company and Life insurance • 401k Retirement Savings Plan • Employee Discounts • Voluntary benefits reputed company is an Equal Opportunity Employer. reputed company reputed company policy information can be reputed company here. Apply tot his job Apply To this Job