Marketing, Controller & Business Operations Manager

Controller & Business, Marketing / Operations Manager - AI Startup VoIP PBX Express is revolutionizing business communications with AI-powered receptionist technology. We help businesses never miss a call with 24/7 automated customer service. As a fast-growing AI automation startup based in Tenino, WA, we're seeking a versatile, multi-talented professional to be a foundational team member. ABOUT THE ROLE This is a unique opportunity to wear multiple hats and grow with us. You'll oversee financial operations, contribute to AI development, drive digital marketing, and manage contracts. As we scale, you'll build and lead your own team, making this an excellent stepping stone to Director/VP level. KEY RESPONSIBILITIES Financial Management & Bookkeeping (40%) • Manage day-to-day bookkeeping and accounting operations • Oversee accounts payable/receivable, invoicing, and payment processing • Prepare monthly financial statements and reports • Handle payroll processing and expense tracking • Manage budgets and cash flow forecasting • Ensure tax compliance and filing requirements • Implement and maintain financial systems and controls AI Development & Technical Support (20%) • Assist with beginner-level AI programming and prompt engineering • Customize and optimize AI receptionist workflows • Test and troubleshoot AI features and integrations • Document technical processes and create user guides • Support API integrations and automation workflows Digital Marketing (25%) • Develop and execute Google Ads campaigns • Create and manage YouTube marketing content • Build social media presence (LinkedIn, Facebook, Instagram, Twitter/X) • Create engaging content showcasing our AI receptionist • Monitor analytics and optimize campaigns for ROI • Develop email marketing campaigns and SEO strategies Contract Management (10%) • Draft, review, and negotiate vendor and client contracts • Manage contract lifecycle from creation to renewal • Handle customer agreements and service level agreements (SLAs) • Coordinate with legal counsel when necessary Team Building & Management (5% - Growing) • Participate in recruiting and hiring future team members • Conduct interviews for finance, marketing, and operations roles • Onboard and train new employees • Develop workflows and standard operating procedures • Build a high-performing operations team REQUIRED QUALIFICATIONS Essential Skills: • 3-5 years of accounting/bookkeeping experience • Bachelor's degree in Accounting, Finance, Business, or related field (CPA pursuit a plus) • Proficiency with QuickBooks, Xero, or similar accounting software • Working knowledge of Google Workspace (Docs, Sheets, Slides) • Basic understanding of programming concepts and willingness to learn AI tools • Experience with Google Ads, YouTube advertising, and social media marketing • Strong written and verbal communication skills • Excellent organizational skills with attention to detail • Ability to work independently and make sound decisions Technical Requirements: • Comfortable learning new technologies and AI platforms • Basic familiarity with APIs, automation tools (Zapier, Make), or no-code platforms • Experience with social media management tools (Hootsuite, Buffer, or similar) • Understanding of Google Analytics and marketing metrics • Proficiency in Excel/Google Sheets (pivot tables, formulas, data analysis) PREFERRED QUALIFICATIONS • Previous experience hiring, training, or managing employees (even in small teams) • Experience at a startup or fast-paced tech company • Familiarity with AI tools like ChatGPT, Claude, or similar platforms • Knowledge of contract law and legal terminology • Experience with CRM systems (HubSpot, Salesforce) • Video editing skills for YouTube content • Understanding of SEO and content marketing • Leadership or supervisory experience • Experience building processes and systems from scratch WHAT WE OFFER Competitive salary based on experience Comprehensive health benefits (medical, dental, vision) 100% Remote work - work from anywhere in the US Equity/stock options - early team member ownership stake Professional development budget for courses and certifications Growth opportunity - shape your role and build your team as we scale Leadership pathway - transition to Director/VP level Cutting-edge AI exposure - work with the latest technology Work-life balance - reasonable hours, PTO, and flexibility Equipment provided - laptop, software, and tools CAREER GROWTH PATH Year 1: Master core responsibilities across finance, marketing, and operations Year 2: Begin hiring and managing 1-2 team members in key areas Year 3+: Potential advancement to Director of Operations or VP of Finance & Operations leading a team of 5-10 people COMPENSATION • Salary: $48,750 - $67,500 annually (depending on experience and location) • Performance bonuses • Equity participation • Comprehensive benefits package WHY THIS ROLE IS UNIQUE This isn't a traditional controller position. If you're looking for a single-focus accounting role, this isn't the right fit. But if you're excited about: ✓ Wearing multiple hats and learning new skills ✓ Working with cutting-edge AI technology ✓ Building something from the ground up ✓ Growing into a leadership role with your own team ✓ Having real impact as an early employee with equity ...then we can't wait to meet you! HOW TO APPLY Please submit your application through Indeed with: 1. Your resume/CV highlighting relevant experience 2. A cover letter explaining why you're perfect for this multi-faceted role In your cover letter, please address: • Your experience or interest in hiring and managing team members • How you've built processes or systems in previous roles • Your vision for growing with a startup For questions, contact: scotb@voippbxexpress.com VoIP PBX Express is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive workplace. Pay: $20.00 - $35.00 per hour Work Location: Remote Apply tot his job Apply To this Job