Title Express Office Manager (Remote)

About the position Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Under the direction of the General Manager, the Office Manager is responsible for leading the office staff to achieve customer service goals and ensure Copart processes are implemented and followed for the Title Express functional unit they oversee. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations. Title Express is responsible for assisting auto insurance companies with the procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners. Responsibilities • Hire, train, develop and motivate staff members • Manage day-to-day operations of specified area within the Title Express process. • Ensure all employees under their direct report meet company standards • Ensure performance is within Title Express SLA's and company standards • Provide direction to Team Lead(s) regarding metric-driven goals • Employee scheduling, time, and attendance management • Ability to complete all job tasks for positions supervised • Conduct performance reviews and any required crucial conversations according to company standards • Plan and lead meetings with the Team Lead(s) to ensure daily compliance • Handle employee/customer service issues • Other duties as assigned Requirements • High School Degree (GED), some college preferred • Three (3) years office management or equivalent experience • Computer Proficiency (MS Office Suite) • Excellent communication skills -- verbal and written • Excellent customer service skills • Ability to hire, train and develop employees • Typing at least 45 Words Per Minute • Basic 10 Key proficiency • Ability to multitask in a fast-paced environment • Ability to manage expenses with basic accounting and inventory management skills • Ability to work in a fast-paced environment • Managing multiple processes for employees • Conflict management skills • Valid Drivers license • Ability to travel as needed • Ability to respond to alarm calls as needed Nice-to-haves • Bilingual skill a plus Benefits • Medical/Dental/Vision • 401k plus a company match • ESPP - Employee Stock Purchase Plan • EAP - Employee Assistance Program • 10 Vacation days per year • 7 Paid Company Holidays • Life and AD&D Insurance • Along with many other employee benefits. Apply tot his job Apply To this Job