Experienced Bilingual Healthcare Customer Service Representative – Spanish-English – Remote USA – Delivering Exceptional Patient Experiences with arenaflex

Welcome to arenaflex: Where Compassion Meets Innovation

Imagine being part of a dynamic team that is revolutionizing the way healthcare customer service is delivered. At arenaflex, we are passionate about bringing humanity to business, and we are looking for talented individuals like you to join our mission. As a Bilingual Healthcare Customer Service Representative – Spanish-English, you will play a vital role in providing exceptional patient experiences, making a real difference in people's lives, and igniting your career with our award-winning employment experience.

About Our Remote USA Team

Our arenaflex work-from-home team is spread across 40 preferred residency states, and we are committed to creating a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We are currently not hiring from AK, CA, HI, or outside of the United States. However, residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered based on special business needs.

Our Purpose, Team, and Company Culture

At arenaflex, our purpose is to make customers happy, and we do this by combining humanity and technology to deliver exceptional customer experiences. Our team is our greatest asset, and we are proud to have a Great Place to Work certification in the United States. Our employees have spoken, and they love our purpose, team, and company culture. We aim to reflect the communities we serve, and we make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

What You’ll Be Doing

As a Bilingual Healthcare Customer Service Representative – Spanish-English, you will be the spark that brightens days and makes a real difference in patients' lives. Your passion for helping others will shine through as you provide exceptional customer service, resolve issues with compassion, and consult on products with a smile. Your typical day will involve:

• Answering incoming communications from customers
• Conducting research to provide answers for customers to resolve their issues
• Providing exceptional patient experiences that exceed expectations
• Working collaboratively with our team to achieve our mission

What You Bring to the Role

To be successful in this role, you will need:

• To be bilingual in English and Spanish
• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• A high school diploma or equivalent
• Computer experience and high-speed internet (> 15 mbps)
• A USB wired headset (or a compatible headset)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in

What You Can Expect

At arenaflex, we are committed to supporting your career and professional development. You can expect:

• A supportive and inclusive culture that encourages giving back
• A global team of curious lifelong learners guided by our company values
• A base wage range of $17 per hour plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Access to thousands of free courses to support your career growth
• Individualized webcam-enabled engagement and coaching to help you succeed

A Bit More About Your Role

We are committed to ensuring you have the skills and support to be successful in your role throughout your career. You will report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our arenaflex community is here for you as one dynamic, global family, and we are excited to have you join us.

About arenaflex

Our business is about making customers happy, and we have been doing this since 1982. We have helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you, and we are excited to have you join our team.

Diversity, Equity, and Inclusion

arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, and we make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Join Our Team

If you are passionate about delivering exceptional patient experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to supporting your career and professional development, and we look forward to welcoming you to our team. Apply now and take the first step towards an exciting and rewarding career with arenaflex.