Experienced Part-Time Remote Healthcare Customer Service Associate - Digital Health Support Specialist for arenaflex

Introduction to arenaflex

arenaflex is a pioneering digital health company that extends healthcare management beyond the confines of traditional doctor's offices, empowering individuals to take control of their health from the comfort of their own homes. By leveraging cutting-edge technology, including AI tools, connected devices, and real-time access to health coaches, arenaflex provides personalized support to individuals living with chronic conditions. Our mission is to revolutionize the approach to pre-condition and chronic condition care management, harnessing the power of technology to improve health outcomes and enhance the quality of life for our patients.

Job Overview

We are seeking a highly skilled and proactive Healthcare Customer Service Associate to join our arenaflex Operations team on a part-time basis. This remote position, with the potential for contract-to-hire, offers a unique opportunity to make a meaningful impact on the lives of our patients. As a key member of our team, you will provide comprehensive customer and technical support across our products, including patient-provided medical equipment, ensuring seamless operations and minimizing patient downtime.

Key Responsibilities

• Provide exceptional customer support to our patients, addressing both hardware and software issues to ensure seamless operations and minimal downtime
• Troubleshoot medical devices and patient-facing app issues, completing Return Merchandise Authorizations (RMAs) and ordering device replacements as needed
• Assist with patient onboarding, device setup, and use upon delivery, ensuring a smooth transition to our services
• Collaborate with internal teams, outside vendors, and support the deployment and return of hardware, ensuring arenaflex's equipment is in optimal condition and ready for operational use
• Methodically document technical issues, resolutions, and processes to foster knowledge sharing and future reference
• Work effectively as part of a multidisciplinary team in a fast-paced, constantly evolving digital healthcare environment
• Cross-collaborate with arenaflex's Third Party Logistics (3PL) and device support vendor to facilitate top-tier patient support for device troubleshooting

Essential Qualifications

• A proven track record of providing exceptional customer support in a healthcare setting
• Knowledge of HIPAA regulations to ensure patient confidentiality and the protection of sensitive health information
• Excellent verbal and written communication skills to interact with patients, providers, and team members, including the ability to manage inbound and outbound calls effectively and professionally
• Ability to work as part of a multidisciplinary team in a fast-paced, constantly evolving digital healthcare environment

Preferred Qualifications

• Minimum 2 years of experience conducting customer support calls with patients
• Practical experience with Google Workspace, Slack, Zoom, ZenDesk, Notion, and Microsoft Excel, showcasing familiarity with popular workplace platforms
• Exceptional communication and interpersonal skills to effectively assist our patients with technical issues
• Understanding of common medical terminology to communicate effectively with patients and healthcare professionals
• Demonstrated experience working with patients with disabilities, including those who are hard of hearing or seeing
• Experience working with a variety of demographics, chronic illnesses, and individuals without technical aptitude
• Strong troubleshooting and problem-solving skills that translate into quick and efficient resolutions

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Healthcare Customer Service Associate, you will have access to comprehensive training and support to ensure your success in this role. You will also have opportunities to collaborate with cross-functional teams, expand your knowledge of the digital healthcare industry, and develop valuable skills that will enhance your career prospects.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, creativity, and a passion for improving healthcare outcomes. Our team is comprised of talented and dedicated individuals who are committed to making a positive impact on the lives of our patients. As a remote team member, you will be an integral part of our virtual community, with opportunities to connect with colleagues and contribute to our mission-driven culture.

Compensation, Perks, and Benefits

arenaflex offers a competitive hourly wage, with a pay range of $20-$25 per hour, depending on experience, location, and applicable knowledge. As a part-time team member, you will enjoy a flexible schedule, working East Coast hours within 8-5 pm EST. You will also have the opportunity to make a real impact on the people around you, working with a collaborative team that values your contributions and has your back.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer support in a healthcare setting, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Healthcare Customer Service Associate, you will play a critical role in ensuring the success of our patients and contributing to the growth and development of our innovative digital health company. Apply now to take the first step towards a rewarding and challenging career with arenaflex!