Experienced Bilingual Customer Service Representative for Social Needs Navigation - Oklahoma Residency Required

Welcome to arenaflex: Transforming Health Care with Heart

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We strive to empower every team member with the knowledge that their role plays a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Overview: Customer Service Representative for Social Needs Navigation

We are seeking a compassionate and skilled Customer Service Representative to join our team in Oklahoma. As a Customer Service Representative, you will be responsible for performing inbound and outbound calls to members who require assistance in finding local community resources to meet their social needs. We have a strong preference for candidates who have lived or cared for someone with similar experiences to our members, as this empathy and understanding are crucial in providing exceptional support.

Key Responsibilities:

• Conduct inbound and outbound calls to members to assist them in navigating local community resources for their social needs.
• Utilize computer skills, including typing proficiency and multi-tasking between online applications and multiple screens, to efficiently manage member interactions.
• Provide a designated workspace that is free from noise and other distractions, ensuring high-quality interactions with members.
• Utilize high-speed internet with the ability to hardwire via Ethernet from a cable modem to a PC, ensuring reliable connectivity.
• Collaborate with internal teams to ensure seamless support for members, fostering a positive and solution-focused environment.

Required Qualifications:

• A minimum of 12 months of customer service or service industry-related experience, with proven customer service skills.
• Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens.
• Working knowledge of Microsoft products (Outlook, Excel, folders).
• Ability to provide a designated workspace free from noise and other distractions.
• High-speed internet with the ability to hardwire via Ethernet from a cable modem to a PC.
• Bilingual proficiency is strongly preferred, and candidates must be able to pass language certification if bilingual.

Preferred Qualifications:

• At least 1 year of experience in a call center setting.
• Inbound/outbound call center experience.
• Knowledge of Medicaid.
• Personal experience with community resource navigation to assist with Medicaid needs.
• Strong communication skills (oral and written).
• Strong analytical and problem-solving skills.
• Active listening proficiency.
• Ability to be receptive to feedback and to embrace continuous improvement.
• Positive attitude and strong interpersonal skills.
• Ability to display empathy towards customers' needs and concerns.
• Desire to contribute to building a positive team spirit.

Education and Compensation:

A GED/High School Diploma is required for this role. The typical pay range for this position is $17.00 - $25.65 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you will enjoy a comprehensive benefits package, including medical, dental, and vision benefits, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and numerous well-being programs.

Career Growth and Development:

At arenaflex, we are committed to the growth and development of our team members. We offer free development courses, education assistance, and opportunities for advancement within the company. Our goal is to empower you with the skills and knowledge necessary to succeed in your role and advance in your career.

Work Environment and Company Culture:

Our work environment is built on a foundation of respect, empathy, and teamwork. We value our employees and strive to create a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our company culture is centered around our core values of heart, humility, and a commitment to making a difference in the lives of our members and our communities.

Compensation, Perks, and Benefits:

In addition to your competitive compensation, you will enjoy a comprehensive benefits package, including:

• Medical, dental, and vision benefits.
• A 401(k) retirement savings plan.
• An Employee Stock Purchase Plan.
• Numerous well-being programs.
• Education assistance.
• Free development courses.
• A CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay.
• Paid holidays throughout the calendar year.

Conclusion:

If you are a compassionate and skilled customer service professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to transforming health care with heart, and we believe that our team members are the key to our success. Join us in our mission to make a difference in the lives of our members and our communities.