Experienced Customer Service Representative – Behavioral Health Advocate for Member Care and Support – Remote Opportunity with Flexible Schedule

Introduction to arenaflex and the Role

arenaflex is a leading organization dedicated to providing exceptional care and support to its members, focusing on their overall well-being and health needs. As a key player in the healthcare industry, arenaflex recognizes the importance of behavioral health in achieving holistic wellness. To further enhance its member care services, arenaflex is seeking a compassionate and experienced Customer Service Representative to join its team as a Behavioral Health advocate. This remote position offers the flexibility of working from home, with a schedule of Monday through Friday, 10:00 AM to 6:30 PM EST.

Job Overview

The Behavioral Health Customer Service Representative at arenaflex will play a vital role in providing advocate care to members, ensuring they understand their benefits, claims, and health needs. This position requires a unique blend of customer service skills, empathy, and knowledge of behavioral health principles. The ideal candidate will be passionate about delivering exceptional member experiences, building trusting relationships, and contributing to the overall mission of arenaflex.

Key Responsibilities

• Engage with members to understand their health needs, providing personalized support and guidance.
• Review member claim history to ensure accuracy and resolve any discrepancies.
• Explain member rights and responsibilities, empowering them to make informed decisions about their health care.
• Build and maintain trusting relationships with members, fostering a sense of community and support.
• Perform financial data maintenance, ensuring the integrity and confidentiality of member information.
• Collaborate with internal teams to address member concerns, resolve issues, and improve overall service delivery.

Requirements and Qualifications

To be successful in this role, candidates should possess the following essential qualifications:

• 1-3 years of customer service experience, with a proven track record of delivering exceptional service in a fast-paced environment.
• Experience in a call center atmosphere, with the ability to navigate multiple systems and technologies.
• High School Diploma or GED required; Associate's degree preferred.
• Preferred: Previous experience in behavioral health, medical, or insurance backgrounds, with a deep understanding of the healthcare industry.

Skills and Competencies

The ideal candidate will possess:

• Excellent communication and interpersonal skills, with the ability to empathize with members and provide personalized support.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and navigate multiple systems.
• Ability to work in a remote environment, with minimal supervision, and maintain productivity and focus.
• Strong attention to detail, with the ability to maintain accurate records and ensure data integrity.
• Ability to work in a team environment, collaborating with internal stakeholders to deliver exceptional member experiences.

Career Growth and Development Opportunities

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Free development courses, to enhance your skills and knowledge in customer service, behavioral health, and other relevant areas.
• Education assistance programs, to support your ongoing education and career advancement.
• Opportunities for advancement, within the organization, as you grow and develop in your role.

Work Environment and Company Culture

arenaflex is proud of its inclusive and supportive work environment, which fosters a sense of community and teamwork. As a remote employee, you will be part of a dynamic team that values:

• Collaboration and teamwork, to deliver exceptional member experiences and achieve organizational goals.
• Empathy and compassion, in all interactions, to provide personalized support and care to our members.
• Innovation and creativity, to continuously improve our services and processes, and stay ahead of the curve in the healthcare industry.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package, including:

• Competitive salary, with opportunities for bonuses and incentives.
• Full range of medical, dental, and vision benefits, to support your overall health and well-being.
• 401(k) retirement savings plan, to help you plan for your future.
• Employee Stock Purchase Plan, to give you a sense of ownership and investment in the organization.
• Fully-paid term life insurance, to provide peace of mind and financial security.
• Short-term and long-term disability benefits, to support you in times of need.
• Paid Time Off (PTO) and paid holidays, to give you time to relax and recharge.
• Well-being programs and education assistance, to support your ongoing growth and development.
• Discount programs with participating partners, to give you access to exclusive discounts and savings.
• CVS store discount, to help you save on your everyday purchases.

Conclusion

If you are a compassionate and experienced customer service professional, with a passion for behavioral health and member care, we encourage you to apply for this exciting opportunity at arenaflex. As a remote Customer Service Representative, you will have the flexibility to work from home, while making a meaningful difference in the lives of our members. Join our team and be part of a dynamic and supportive work environment, with opportunities for growth, development, and advancement. Apply now to take the first step in your new career journey with arenaflex!