**Experienced Customer Service Representative – After Hours Remote Support Role in Virginia**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact on the lives of our members. As a Customer Service Representative (CSR) on our after-hours team, you'll play a vital role in ensuring that our members receive the support they need, even outside of regular business hours. If you're passionate about delivering top-notch service, working in a fast-paced environment, and making a difference in the lives of others, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions that empower individuals to achieve positive health outcomes. Our team is committed to delivering exceptional service, fostering a culture of empathy and understanding, and driving innovation in the healthcare industry. As a CSR on our after-hours team, you'll be part of a dynamic and supportive team that's dedicated to making a difference in the lives of our members. **Key Responsibilities** As a Customer Service Representative on our after-hours team, you'll be responsible for: * **Receiving and Documenting Customer Concerns**: You'll be the first point of contact for members who need assistance with our service offerings. You'll receive and document customer concerns in a timely and accurate manner, ensuring that all relevant information is captured. * **Ensuring Company Procedures are Followed**: You'll adhere to structured protocols and scripts to document conversations, maintain consistency in scheduling, modifying, and canceling customer reservations, and ensure that all company procedures are followed. * **Accurate Trip Data Input**: You'll accurately input trip data into our systems, ensuring that all relevant information is up-to-date and accurate. * **Personal Commitment to Quality**: You'll demonstrate a personal commitment to producing high-quality work, ensuring that all customer interactions are handled with professionalism and care. * **Resolving Customer Grievances**: You'll refer unresolved customer grievances to the designated department for further investigation and resolution. * **Multitasking and Efficiency**: You'll multitask effectively and efficiently to extract necessary information from multiple systems, review and educate members on our services and their insurance coverage, and provide exceptional customer service. * **Training and Development**: You'll attend training sessions on camera for the first 30 days of employment, ensuring that you're equipped with the knowledge and skills necessary to excel in this role. **Requirements** To be successful in this role, you'll need: * **High School Graduate or General Education Degree (GED)**: You'll have a high school diploma or equivalent, demonstrating your ability to learn and adapt in a fast-paced environment. * **0-2 Years of Related Experience**: You'll have 0-2 years of experience in a related field, such as customer service, contact center, or healthcare. * **6+ Months Contact Center Experience or Customer Service Experience**: You'll have a minimum of 6 months of experience in a contact center or customer service role, demonstrating your ability to handle high volumes of calls and provide exceptional customer service. * **Strong Organization Skills, Written, and Verbal Communication Skills**: You'll possess strong organization skills, written, and verbal communication skills, ensuring that you can effectively communicate with members and colleagues. * **Ability to Type 35wpm or More**: You'll be able to type 35wpm or more, ensuring that you can efficiently document customer interactions and input trip data into our systems. * **Ability to Answer High Volume of Calls**: You'll be able to answer a high volume of calls, up to 100+ calls per day, demonstrating your ability to multitask and handle high-pressure situations. * **Proficiency in Microsoft Office Suite**: You'll be proficient in Microsoft Office Suite, ensuring that you can effectively use our systems and tools to provide exceptional customer service. * **Ability to Talk and Type Simultaneously**: You'll be able to talk and type simultaneously in a clear and concise manner, ensuring that you can effectively communicate with members while documenting interactions. * **Ability to Work Independently**: You'll be able to work independently under general supervision, demonstrating your ability to take initiative and make sound decisions in a fast-paced environment. * **Sound Decision-Making and Problem-Solving Skills**: You'll possess sound decision-making and problem-solving skills, ensuring that you can effectively resolve customer grievances and provide exceptional customer service. **Nice-to-Haves** While not required, experience in a service-oriented industry, familiarity with healthcare or transportation services, and proficiency in multiple languages are nice-to-haves that can enhance your ability to provide exceptional customer service. **Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package that includes: * **Medical, Dental, and Vision Insurance**: You'll have access to medical, dental, and vision insurance, ensuring that you and your loved ones are protected. * **Employer Paid Basic Life Insurance and AD&D**: You'll receive employer-paid basic life insurance and AD&D, providing peace of mind for you and your loved ones. * **Voluntary Life Insurance (Employee/Spouse/Child)**: You'll have the option to purchase voluntary life insurance for yourself, spouse, or child, providing additional financial protection. * **Health Care and Dependent Care Flexible Spending Accounts**: You'll have access to health care and dependent care flexible spending accounts, allowing you to set aside pre-tax dollars for eligible expenses. * **Pre-Tax and Post-Tax Commuter and Parking Benefits**: You'll have the option to participate in pre-tax and post-tax commuter and parking benefits, reducing your taxable income. * **401(k) Retirement Savings Plan with Company Match**: You'll have access to a 401(k) retirement savings plan with a company match, helping you build a secure financial future. * **Paid Time Off**: You'll receive paid time off, allowing you to recharge and enjoy time with loved ones. * **Paid Parental Leave**: You'll have access to paid parental leave, ensuring that you can spend quality time with your new addition. * **Short-Term and Long-Term Disability**: You'll have access to short-term and long-term disability insurance, providing financial protection in the event of an illness or injury. * **Tuition Reimbursement**: You'll have access to tuition reimbursement, helping you pursue further education and career advancement. * **Employee Discounts**: You'll enjoy employee discounts on retail, hotel, food, restaurants, car rental, and more, saving you money on everyday expenses. **What We Offer** As a Customer Service Representative on our after-hours team, you'll enjoy a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package that includes: * **Flexible Work Schedule**: You'll have the option to work a flexible schedule, with shifts available from Sunday to Wednesday or Wednesday to Saturday, consisting of four 10-hour shifts. * **Remote Work Opportunities**: You'll have the opportunity to work from home, ensuring that you can balance work and personal responsibilities. * **Opportunities for Career Growth**: You'll have opportunities for career growth and development, including training and development programs, mentorship, and promotions. * **Supportive Team Environment**: You'll be part of a dynamic and supportive team that's dedicated to delivering exceptional customer service and making a difference in the lives of our members. **How to Apply** If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and making a difference in the lives of others, we want to hear from you! Apply now to become a Customer Service Representative on our after-hours team at arenaflex. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job