**Experienced Customer Support Representative – Community-Focused Banking at arenaflex *Voted Best Places to Work 2024***

Are you passionate about delivering exceptional customer service and seeking a career that offers unlimited growth opportunities? Do you thrive in a community-focused environment that values integrity, accountability, and lifelong learning? Look no further than arenaflex, a leading financial institution that is committed to making a positive impact in the lives of our customers and employees. As a Customer Support Representative at arenaflex, you will play a vital role in delivering exceptional service to our customers through various communication channels. You will be the face of our organization, providing guidance, education, and support to customers while ensuring compliance with operational policies and regulations. If you are a motivated and customer-centric individual who is eager to grow and develop your skills, we encourage you to apply for this exciting opportunity. **Responsibilities:** As a Customer Support Representative at arenaflex, your key responsibilities will include: * Evaluating and responding timely to a wide variety of customer issues via phone call, chat, or email, ensuring that every customer interaction is positive and memorable. * Providing expertise and guidance to customers while educating them on products, services, and technology, helping them to make informed decisions about their financial needs. * Answering inquiries from customers regarding products, procedures, regulations, and fees, demonstrating a deep understanding of our banking products and services. * Completing all account maintenance issues in a timely manner, ensuring that our customers' accounts are accurate and up-to-date. * Processing customer video banking machine transactions accurately and efficiently while providing high-level customer service, ensuring that every transaction is secure and hassle-free. * Handling all phases of teller transactions including checking, savings, and loans within designated limits, demonstrating a strong understanding of our banking products and services. * Examining and ensuring the validity of all requested transactions/interactions, identifying and resolving any issues or discrepancies. * Developing and maintaining a strong working knowledge of all bank products and services, staying up-to-date on new products and services. * Developing and maintaining a strong technical knowledge of the core banking system, ensuring that you are proficient in all aspects of our banking technology. * Verifying endorsements as required by teller operational policies, ensuring that all transactions are secure and compliant. * Reporting suspicious activity through proper channels, demonstrating a commitment to maintaining the security and integrity of our banking systems. * Adhering to and applying all operational policies and procedures, complying with all Federal and State regulations, and ensuring that our customers' needs are met in a timely and efficient manner. * Generating new business to assist in meeting profitability goals, identifying opportunities to upsell and cross-sell our banking products and services. **Requirements:** To be successful in this role, you will need to possess the following qualifications: * High School Diploma or equivalent required; Associate's degree in Business Administration or related field preferred. * 1 year of previous experience in retail sales or customer service required; 1 year of experience in a financial institution preferred. * Ability to maintain a professional image and handle stressful situations calmly, demonstrating a high level of emotional intelligence and resilience. * Excellent hand-eye coordination and ability to multi-task using multiple software systems and monitors, ensuring that you can work efficiently and effectively in a fast-paced environment. * Strong interpersonal communication skills and exceptional verbal and written communication skills, enabling you to build strong relationships with customers and colleagues. * Highly organized and detail-oriented with strong listening skills, ensuring that you can prioritize tasks and manage multiple customer interactions simultaneously. * Advanced computer skills, including experience with Microsoft Office Suite and data entry, enabling you to work efficiently and effectively in a technology-driven environment. **Nice-to-haves:** * Experience in retail sales or customer service with a financial institution, demonstrating a strong understanding of our banking products and services. * Strong knowledge of banking regulations and compliance, ensuring that you can navigate complex regulatory requirements. **Benefits:** As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package that includes: * Affordable Medical/Vision/Dental Coverage, ensuring that you and your loved ones have access to quality healthcare. * Flexible Dependent Care Account, enabling you to balance work and family responsibilities. * Health Savings Account (with employer contributions), helping you to save for medical expenses and achieve your long-term health goals. * Prescription Drug Plan, ensuring that you have access to affordable prescription medication. * Employee Wellness Initiatives (physical/mental/financial), promoting a healthy and balanced lifestyle. * Health Management Reimbursement Program, helping you to manage chronic health conditions and maintain a healthy lifestyle. * Short Term/Long Term Disability, providing financial protection in the event of illness or injury. * Life Insurance, ensuring that your loved ones are protected in the event of your passing. * Tuition Reimbursement, enabling you to pursue further education and career development opportunities. * Competitive Pay and Bonus Program, recognizing and rewarding your hard work and dedication. * 401k (with employer match), helping you to save for retirement and achieve your long-term financial goals. * Generous Paid Time Off including 10 1/2 holidays, enabling you to relax, recharge, and enjoy time with family and friends. **Why join arenaflex?** At arenaflex, we are committed to making a positive impact in the lives of our customers and employees. We believe in creating a culture that values integrity, accountability, and lifelong learning, and we are passionate about delivering exceptional customer service. If you share our values and are eager to grow and develop your skills, we encourage you to apply for this exciting opportunity. **How to apply:** To apply for this role, please visit our website and submit your application through our online portal. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply Job! Apply for this job