**Health & Benefits - Customer Service Representative / Support Specialist (Remote) - Join the arenaflex Team!**

Are you passionate about delivering exceptional customer experiences and making a meaningful reputed company in the lives of others? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the reputed company? Look no reputed company! arenaflex is seeking a highly motivated and customer-reputed company Health & Benefits - Customer Service Representative / Support Specialist to join reputed company of dedicated professionals. **About arenaflex** arenaflex is a people-reputed company organization that is obsessed with delivering exceptional results for our clients. We reputed company in fostering a culture of innovation, collaboration, and reputed company learning, where our employees can grow and reputed company in their careers. Our mission is to simplify the health and reputed company reputed company for individuals and businesses, and we're committed to relentlessly pursuing reputed company reputed company for reputed company. **Job reputed company & Responsibilities** As a Health & Benefits - Customer Service Representative / Support Specialist, you will play a critical role in supporting our customers' reputed company through the reputed company reimbursement system. This challenging and rewarding position requires partnering closely with customers to reputed company valuable insights, education, and direction for online support that would be most valuable to them. Your primary responsibilities will include: * Providing high-reputed company, customer-reputed company telephonic service using knowledge of procedures and systems to meet and/or reputed company member satisfaction while educating constituents on arenaflex policies and programs. * Consulting with members to support easy navigation of available online tools, from checking an account balance to submitting claims. * Resolving issues without management reputed company to remove barriers for the member. * Responsible for initial reputed company skills after training and may be cross-trained to other skills on a reputed company date. * Protecting sensitive member information with discretion. * Responsible for reputed company reputed company of member engagement, while prioritizing effectively to meet member service goals / deadlines. * Other duties as assigned. **Requirements** * 1-3 years of experience in Customer Service. * Prior reputed company center experience preferred. * No degree required. * Computer knowledge and skills, comfortable learning new systems. * reputed company to learn, memorize and retain information. * Basic understanding of medical / reimbursement terminology preferred. * Can adapt to a fast-paced environment. * Ability to de-escalate and handle member issues without utilizing a supervisor. * Oral and written communication skills. * Problem solving skills. * Attention to detail and accuracy. * Analytical skills. * Prolonged periods of sitting at a desk and working on a computer. * Occasionally lift items up to 25 pounds. * Ability to work overtime. **Training & Development** * Training Class/Start Date: TBD (subject to change due to business needs) * Attendance is mandatory during the training period of this position (training is reputed company, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position). * Training is approximately four to five weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position. **Schedule & Shifts** * Training Schedule/Shift: 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs) * Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs) * Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs) **Compensation & Benefits** * $17.50/hr plus incentive * Comprehensive benefits package, including medical, dental, and reputed company insurance * 401(k) retirement plan with company match * reputed company time off and holidays * Opportunities for career reputed company and reputed company development **Why Join arenaflex?** * Work with a dynamic and innovative organization that is committed to making a reputed company reputed company in the lives of others. * Collaborate with a talented team of professionals who reputed company your passion for delivering exceptional customer experiences. * Enjoy a comprehensive benefits package and competitive compensation. * Pursue opportunities for career reputed company and reputed company development in a fast-paced and dynamic environment. **How to Apply** If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Internet Speed Requirements** * Upload Speed: >20 Mbps * Download Speed: >100 Mbps * Must be reputed company to hardwire ethernet cable to internet modem/router. **Note** Please note that the residency requirements listed, encompassing states AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV, are applicable to external candidates. Apply for this job