**Experienced Customer Service Representative - Insurance Brokerage - San Diego, CA**

At arenaflex, we're on a mission to revolutionize the insurance industry by delivering exceptional customer experiences that exceed expectations. As a well-established insurance brokerage located in the heart of San Diego, we're seeking a highly motivated and personable Customer Service Representative to join our team. If you're passionate about providing top-notch service, collaborating with a dynamic team, and growing your career in a fast-paced and rewarding environment, we'd love to hear from you! **About arenaflex** arenaflex is a leading insurance brokerage that has been serving the San Diego community for years. Our team of experts is dedicated to providing personalized service, innovative solutions, and unparalleled expertise in the insurance industry. We're proud to be a part of the arenaflex family, where our employees are valued, empowered, and supported to excel in their roles. Our office is located near downtown San Diego, offering easy access to local eateries, public transportation, and a vibrant cultural scene. **Responsibilities** As a Customer Service Representative at arenaflex, you'll be the face of our company, providing exceptional service to our clients and producers. Your primary responsibilities will include: * Providing helpful and professional insurance service needs to clients and producers, ensuring that their queries are addressed promptly and efficiently. * Processing binder requests, endorsements, policies, and other critical documents, ensuring accuracy and attention to detail. * Verifying critical information for file documentation, including premiums, policy numbers, claims reports, forms, and other relevant details. * Providing knowledgeable answers to questions about product, pricing, and availability, demonstrating a deep understanding of our insurance offerings. * Collaborating with internal departments to meet customer needs, ensuring seamless communication and resolution. * Comfortable with cross-selling, identifying opportunities to upsell or cross-sell relevant products and services to clients. **Requirements** To succeed in this role, you'll need: * A Property and Casualty (P&C) license, with a strong understanding of commercial lines insurance. * At least 1+ year of experience in a retail brokerage setting, with a proven track record of delivering exceptional customer service. * Proficiency in Salesforce, with experience using the platform to manage customer relationships and data. * In-depth knowledge of various insurance coverages, products, and agency procedures, with a passion for staying up-to-date on industry developments. **Nice-to-Haves** While not essential, the following skills and qualifications would be a bonus: * Experience working in a fast-paced, dynamic environment, with a strong ability to multitask and prioritize tasks. * Strong communication and interpersonal skills, with the ability to build rapport with clients, producers, and internal stakeholders. * Familiarity with insurance industry software and systems, including policy management and claims processing. **Benefits** As a valued member of the arenaflex team, you'll enjoy a range of benefits, including: * Competitive salary and bonus structure. * Comprehensive health insurance package, including medical, dental, and vision coverage. * Flexible schedule, with opportunities to work from home or adjust your schedule to suit your needs. * Paid time off, including vacation days, sick leave, and holidays. * Opportunities for career growth and professional development, with training and mentorship programs to support your success. **Work Environment and Culture** At arenaflex, we're committed to creating a positive, inclusive work environment that supports the well-being and success of our employees. Our office is designed to foster collaboration, creativity, and innovation, with a range of amenities and perks to enhance your work experience. We're proud to be an equal opportunities employer, with a diverse and inclusive team that reflects the communities we serve. **How to Apply** If you're passionate about delivering exceptional customer service, collaborating with a dynamic team, and growing your career in a fast-paced and rewarding environment, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join the arenaflex team! **Equal Opportunities Employer** arenaflex is an equal opportunities employer, committed to diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds, experiences, and perspectives. If you require accommodations or support during the application process, please don't hesitate to contact us. We're excited to meet you and explore how you can contribute to our team! Apply for this job