**Experienced Full Stack Technical Support / Customer Service Representative – German and English Bilingual – Remote Work Opportunity**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for problem-solving and a strong focus on building customer relationships? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a bilingual representative, you will play a vital role in providing top-notch support to our clients, utilizing your fluency in German and English to resolve technical issues and exceed customer expectations. **About arenaflex** arenaflex is a forward-thinking global organization that values people-first, inclusive culture and genuine belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our mission is to empower individuals to reimagine their careers and develop meaningful relationships with our clients. With a diverse team from 70+ countries, we're united in our passion for delivering exceptional customer experiences and tech-powered innovation. **Career Growth and Personal Development** At arenaflex, we believe in investing in our game-changers – our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, there's real career growth potential. You'll have access to: * Comprehensive training and continuing support * Performance-based incentives * Lucrative employee referral bonus opportunities * DailyPay enrollment option to access pay "early," when you want it * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support **What You Will Do in This Role** As a Technical Support / Customer Service Representative (Bilingual: German and English) working from home, you will: * Provide inbound customer support using a call flow guide in the customer's preferred language * Resolve technical issues related to hardware, software, and client products * Track, document, and retrieve information in databases * Be an amazing problem-solver * Offer additional products and/or services * Deliver expert customer experiences...with a smile **Your Qualifications** To succeed in this role, you'll need: * The ability to read, write, and speak fluently both German and English * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States and have a valid U.S. address for residence **What's in It for You** At arenaflex, we champion our people. We invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Technical Support / Customer Service Representative, you'll have access to: * Starting wage will be between $15 and $17 (pay rate will not be below applicable minimum wage) * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * DailyPay enrollment option to access pay "early," when you want it * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support **Reimagine the Best Version of You!** If you're ready to take your career to the next level and join a team of passionate individuals who share your values, apply today! We're excited to hear from you and explore how you can contribute to our mission of delivering exceptional customer experiences. **How to Apply** To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: * English * Spanish To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job