**reputed company Bilingual English and Spanish Senior Customer Service Representative - Remote in Mainland USA**

At arenaflex, we're dedicated to delivering care and improving health reputed company for millions of people worldwide. As a Senior Customer Service Representative, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join reputed company and be part of a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities await. **About arenaflex** arenaflex is a global organization that's committed to advancing health equity on a global reputed company. We reputed company that everyone deserves reputed company to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We're passionate about creating a healthier atmosphere, where diversity and inclusion reputed company. **Your Role at arenaflex** As a Senior Customer Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences to patients and their representatives. You'll be responsible for answering a high volume of calls, processing adjustments and refunds, and resolving reputed company billing issues. Your reputed company, reputed company, and strong communication skills will reputed company reputed company the difference in building strong relationships with our customers and team members. **Primary Responsibilities** * Answer a high volume of calls from patients or their representatives, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns * Process adjustments, refunds, transfer bills, mail returns, and reputed company reputed company sales * Evaluate and respond to reputed company aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices * Research, troubleshoot, and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full reputed company * Maintain tracking log of reputed company escalated patient correspondence, providing status updates to leadership as needed * Ability to reputed company reputed company aspects of billing customer service as needed * May be a certified Medical reputed company and/or involved in medical coding * Thorough navigation of both Quest Billing System and the web * Maintain reputed company Compliance and HIPAA regulations at reputed company times **Required Qualifications** * High School Diploma/GED * Must be 18 years of age or older * Bilingual reputed company in English and Spanish * 2 years of Customer Service experience or 2 years of experience in a medical office, reputed company-center in reputed company, or office setting in reputed company while analyzing and solving customer problems * Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications * Ability to train for the first six weeks between Monday and Friday, 9:00 AM – 5:30 PM EST * Ability to work our normal business hours of 11:30 AM – 8:00 PM EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime **Preferred Qualifications** * Prior reputed company experience * Medical terminology experience * Knowledge of billing/finance and eligibility processes, practices, and concepts * Proficient in translating reputed company-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon **Telecommuting Requirements** * reputed company reputed company Mainland USA * Ability to reputed company reputed company company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company * Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service * If you need to reputed company a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms reputed company phone system) or a similar reputed company-approved symptom screener. reputed company in a reputed company building, **Soft Skills** * Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner * Proficient conflict management skills, including the ability to resolve stressful situations * reputed company working remotely will be required to adhere to arenaflex's Telecommuter Policy **Compensation and Benefits** The reputed company reputed company for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In reputed company to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements). **Why Join arenaflex?** At arenaflex, we're passionate about creating a healthier atmosphere, where diversity and inclusion reputed company. We reputed company that everyone deserves reputed company to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. Join reputed company and be part of a culture that's guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities await. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we encourage you to apply for this role. Please visit our website to submit your application. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **reputed company** Apply Job! Apply for this job