Experienced Remote Operations Support Associate – Medical Data Entry and Backend Operations Expert for Underserved Communities

Introduction to arenaflex

arenaflex is on a mission to revolutionize the healthcare landscape by providing high-quality care to underserved communities. By leveraging a community-led model, we connect individuals with the medical attention they need, fostering a healthier and more equitable society. Our innovative approach involves partnering with local organizations, such as shelters and food pantries, to create sites of care that address the unique needs of each community. Through our proprietary technology platform and collaborative efforts with Medicaid MCOs, we strive to make a meaningful impact in the lives of those we serve.

Our Values

At arenaflex, we are guided by a set of core values that shape our culture and inform our decisions. These values include:

• Lead with integrity: We prioritize authenticity, dependability, and responsibility, recognizing that our actions have a direct impact on the communities we serve.
• Embrace challenges: We foster a culture of resilience, encouraging our team members to step forward into discomfort and learn from their experiences, rather than shying away from challenges.
• Break through walls: We are committed to pushing beyond boundaries, driving consistent improvement, and challenging the status quo to achieve our mission.
• Act beyond yourself: We cultivate a sense of empathy, respect, and kindness, recognizing that our individual actions contribute to the greater good.
• Care comes first: We hold ourselves to the highest standards, prioritizing the well-being of our patients and ensuring that our actions align with our mission to deliver exceptional care.

About the Opportunity

arenaflex is seeking a highly motivated and experienced Operations Support Associate to join our team. As a critical member of our Care Operations team, you will play a vital role in ensuring that our patients receive the support they need. This 100% remote position offers the opportunity to work from the comfort of your own home, with a requirement to work PST hours. If you are a passionate and driven individual who is committed to making a difference in the lives of others, we encourage you to apply.

Key Responsibilities

As an Operations Support Associate at arenaflex, your responsibilities will include:

• Owning key Ops Support initiatives: You will be responsible for driving operational support processes, ensuring that our Care Operations team is equipped to provide exceptional care to our patients.
• Proactively monitoring and reporting on key operational support processes and metrics: You will be expected to track and analyze key performance indicators, identifying areas for improvement and proposing solutions to optimize our operations.
• Supporting a team of documentation analysts: You will provide troubleshooting and monitoring support to our documentation analysts, ensuring that project progress is on track and that any issues are addressed promptly.
• Completing and monitoring ECM and CHW program authorizations and annual reauthorizations: You will be responsible for ensuring that our patients receive continued enrollment and care, working closely with partnered health plans to resolve any enrollment issues.
• Providing backend support for transitions of care and referrals: You will ensure that our care team receives timely and accurate communication regarding enrollment changes or status updates, facilitating seamless transitions and referrals.

Essential Qualifications

To be successful in this role, you will need:

• 1+ years of backend operations experience in a fast-paced healthcare environment: You should have a proven track record of providing administrative and operational support in a healthcare setting.
• Confidence to own your role and propose solutions: You should be a self-motivated and results-driven individual, comfortable with taking ownership of your work and proposing innovative solutions to drive improvement.
• A results-driven attitude with a proven track record of exceeding performance indicators: You should be able to demonstrate a history of achieving exceptional results, with a focus on delivering high-quality care and support to patients.
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously: You should be proficient in using technology, including Google Suite applications, Slack, and Looker (or other comparable data tools), with the ability to troubleshoot software and hardware issues as they arise.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a remote environment: You should be comfortable working independently in a remote setting, with the ability to self-motivate and manage your time effectively.
• Knowledge of Medicaid MCOs and healthcare regulations: You should have a basic understanding of Medicaid MCOs and healthcare regulations, with the ability to apply this knowledge in a practical setting.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills: You should be able to communicate effectively with our care team, patients, and partnered health plans, with a focus on providing clear and timely information.
• Strong analytical and problem-solving skills: You should be able to analyze complex data, identify areas for improvement, and propose innovative solutions to drive operational efficiency.
• Ability to work in a fast-paced environment: You should be comfortable working in a dynamic environment, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our team members. As an Operations Support Associate, you will have access to:

• Opportunities for professional development and training: You will be able to participate in training programs, workshops, and conferences, with a focus on developing your skills and knowledge in healthcare operations and management.
• Mentorship and coaching: You will be paired with an experienced mentor who will provide guidance, support, and feedback, helping you to achieve your career goals.
• Opportunities for advancement: You will be able to pursue career advancement opportunities within arenaflex, with a focus on developing your skills and expertise in healthcare operations and management.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive company culture. As an Operations Support Associate, you will be part of a dynamic and supportive team, with access to:

• A collaborative and inclusive work environment: You will be able to work closely with our care team, patients, and partnered health plans, with a focus on delivering exceptional care and support.
• Flexible work arrangements: You will be able to work from the comfort of your own home, with the ability to manage your schedule and workload effectively.
• Opportunities for socialization and team-building: You will be able to participate in virtual team-building activities, social events, and conferences, with a focus on building relationships and networking with your colleagues.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including:

• Competitive salary: You will be offered a salary range of $22-$23 per hour, depending on your experience and qualifications.
• Comprehensive health, vision, and dental insurance: You will be eligible for our comprehensive insurance package, with a focus on supporting your physical and mental health.
• Flexible vacation policy: You will be able to take the time you need to recharge, with a focus on supporting your work-life balance.
• 401k: You will be eligible to participate in our 401k program, with a focus on supporting your long-term financial goals.
• Monthly $100 work-from-home expense stipend: You will be able to receive a monthly stipend to support your work-from-home expenses, with a focus on ensuring that you have the resources you need to succeed.

Conclusion

If you are a passionate and driven individual who is committed to making a difference in the lives of others, we encourage you to apply for the Operations Support Associate position at arenaflex. With a focus on delivering exceptional care and support to underserved communities, we are seeking a talented and dedicated individual to join our team. Apply today and take the first step towards a rewarding and challenging career in healthcare operations and management.