**Experienced Business Support Manager – Terminal Activities at arenaflex**

**Join arenaflex, a leading player in the private industry, as we embark on an exciting journey to deliver exceptional customer experiences. As an Experienced Business Support Manager – Terminal Activities, you will play a pivotal role in upholding the Administrator, Terminal Activities Business Support within the Terminal Tasks area of arenaflex Journey Line.** **About arenaflex** arenaflex is a renowned company in the private industry, dedicated to providing unparalleled customer experiences. With a strong commitment to innovation and excellence, we strive to create memorable journeys for our customers. As a key member of our team, you will have the opportunity to contribute to our mission and shape the future of customer support. **Job Summary** We are seeking an experienced Business Support Manager – Terminal Activities to join our team at arenaflex. As a key member of our Terminal Tasks area, you will be responsible for upholding the organization, correspondence, quality assurance, and project management of all areas of Terminal Activities, including external vendors, technology, and arenaflex Journey Line internal partners. Your primary focus will be to ensure a seamless and consistent customer experience for our Disney Voyage Line excursions. **Key Responsibilities** * Participate in the embarkation framework development, issues, upgrades, and communication strategy for Terminal Activities and core partners. * Be accountable for continuous improvement of operational processes to enhance arenaflex Journey Line services both internally and externally. * Drive new processes and projects to ensure an ideal and precise completion. * Maintain and update databases, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report information for monthly summaries and on-demand requests. * Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Member advancement. * Support agenda planning documentation for citizenship requirements. * Play a vital role in creating content as well as teaching and adjusting crowds regarding business mix program development and execution plans for the overall arenaflex Journey Line activity. * Recognize issues and resolve issues connected with projects, content, and estimation to enhance project achievement. * Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency. * Schedule, Seat, and Record office meetings. * Lead communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes. * Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports. * Occasionally, support the Outport group by assisting with terminal/area launch tasks. * Lead Quality Assurance Reviews and schedule Reviews for terminal activities. * Collaborate with other divisions within arenaflex Journey Line to ensure a consistent customer experience. * Act as a liaison between arenaflex Journey Line and all external vendor tasks. * Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Insurance Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all arenaflex Journey Line groups. **Essential Capabilities** * Knowledge of voyage products, the cruise industry, and terminal activities * Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation * Demonstrated solid knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint * Ability to manage multiple priorities in a fast-paced environment * Shown solid customer service skills * Shown solid verbal and written communication skills * Demonstrated solid logical, analytical, and critical thinking skills * Travel industry experience * Ability to work flexible hours, including weekends and holidays * Should have a valid ID, as this position may require international travel * Ability to travel frequently to support terminal activity areas * Ability to lift 50 pounds, push cargo cases that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack) **Favored Capabilities** * Have over three years of cruise line dock activities or similar experience * arenaflex Journey Line Manager and Base knowledge, strategy, methods * Microsoft PowerApps/Power Automate * Shown knowledge of arenaflex Journey Line systems, including DXP, Seaware, and Fidelio * Knowledge of migration strategy in regards to areas arenaflex Journey Line sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand **What We Offer** * Competitive salary of $26/hour * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Flexible work arrangements, including remote work options * Opportunities to work with a diverse and global team * Professional development opportunities, including training and certification programs **How to Apply** If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job