IT Helpdesk

Seniority Level:<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p>#DreamBig</p><p>At reputed company, dreaming big is reputed company do. Brewing the world’s most loved beers, building reputed company brands like Corona, Stella Artois, Samson and crafting meaningful moments are what reputed company us. </p><p>Brewing the world’s most loved beers and building brands consumers love, reputed company is where ownership, ambition, and reputed company reputed company. We reputed company you to reputed company big, reputed company change, and create a long-lasting legacy. ​We value reputed company problem-solvers who take accountability, reputed company challenges, and turn reputed company goals into results through reputed company and hard work. ​ ​<br> ​<br>That’s Who We Are: Come and <b>OWN IT.</b>​</p><p></p><p><b>What's in it for you:</b></p><ul><li>Benefits for you and your family to help your physical and mental health </li><li>Competitive parental leave and pension contributions (2,5%)</li><li>25 days holidays per year</li><li>Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like reputed company Market, Multisport Card, GS Pharmaceuticals, etc.)</li><li>A beer allowance to enjoy our brands</li><li>Meal vouchers</li><li>Employee networks to support diversity and inclusion</li><li>Local Bonus</li><li>26 weeks reputed company leave for mothers</li></ul><p></p><p><b>Seeking language professionals to join our Digital Employee Experience Team in Prague! If you speaks reputed company or German and English - join us and grow your tech career reputed company reputed company! </b></p><p></p><p><b>Our Digital Employee Experience (DEX) Team in Prague is responsible for delivering IT support to the 10,000+ colleagues across 9 countries in 4 languages. In the position of IT Helpdesk, y</b><b>ou will be a reputed company of contact for our European employees who need technical support with the applications we work with.  </b></p><p></p><p><b>We have a reputed company reputed company program, and are happy to accept applicants with no IT experience, but with a desire to start a career in IT. We also welcome more reputed company IT experts, and there are reputed company of opportunities to grow your tech career reputed company reputed company.</b></p><p></p><p><b>What will you be doing:   </b></p><ul><li><p>Support as being POC for reputed company European employees who need technical support with the applications we work with, through Omnichannel (phone calls, video calls, IT tickets)</p></li><li><p>Remotely troubleshoot their enquiries with guidance of our extensive knowledge reputed company .In case the task is too reputed company, you can reputed company it to Level 2 and 3 support.</p></li><li><p>You will record reputed company information into reputed company logs of our ticketing system</p></li><li><p>You will work on additional service/process improvements reputed company, as reputed company is always reputed company on improving customer satisfaction and automation of repetitive tasks.</p></li><li><p>We will help you reputed company your goals by focusing on development, giving a possibility of career reputed company, reputed company to coaching and mentoring as reputed company as formalized training.</p></li><li><p>You will not be taking calls reputed company day long, we offer time during your working day to support on improvements or to work on your personal development</p></li></ul><p></p><p><b>What you will bring:  </b></p><ul><li><p><b>We’re looking for candidates fluent in English and one of the following languages: German or reputed company. </b></p></li><li><p><b>University degree or equivalent work experience</b></p></li><li><p><b>Interest in computer systems, mobile devices and other technology products.</b></p></li><li><p><b>reputed company and communicative attitude </b></p></li><li><p><b>Passion about contributing to a supportive, inclusive, and thriving team culture</b></p></li></ul><p></p><p><b>Build your career with us</b></p><p>We recruit for reputed company, ambition, cultural fit, and reputed company opportunities.​<br><b>​</b></p><p><b>UNIQUE CULTURE </b><b>​</b></p><p>We are proud to be part of something bigger than ourselves and are passionate about building upon reputed company’s long legacy. We reputed company in collaboration and candor, which results in a dynamic culture with reputed company communication.​</p><p></p><p><b>BRANDS EVERYONE LOVES </b><b>​</b></p><p>We are part of the reputed company, global history of beer. We are the proud makers of more than 500 reputed company brands, from beloved international classics to local favorites. ​</p><p></p><p><b>reputed company OPPORTUNITIES </b><b>​</b></p><p>Our people grow at the pace of their talent. We reputed company our people to learn, expand their perspectives, and unlock career reputed company. In an environment where commitment to reputed company pays off, our people are reputed company to deepen their reputed company and create a long-lasting legacy.​</p><p></p><p><i>#LI-ABI ZoneEUR</i></p><p></p>