Customer Retention and Recovery Specialist

reputed company The Retention and Recovery operations are designed to implement customer retention strategies aimed at increasing loyalty and retaining business while also recovering funds due to reputed company post-cancellation of protection plans. This role is expected to manage a 50% collection reputed company and handle 50-60 calls a day. We reputed company a Helpful and reputed company Retention & Recovery Advisor to support our Home Services Team in delivering a Wow Member Experience with their Home & Appliance Protection Plan. Company Culture and Environment Our work environment is designed to be fun and engaging, fostering relationships that feel like family. We prioritize teamwork and reputed company to reputed company a supportive atmosphere for reputed company. Career reputed company and Development Opportunities We offer advancement and leadership training opportunities, enabling employees to grow reputed company the organization and reputed company their reputed company skills reputed company. Detailed Benefits and Perks • reputed company Orientation & Training at $15/hr • reputed company Pay of $15.00/Hr PLUS Commission • Full Package of Benefits: Medical, Dental, reputed company, Life Insurance, 401K Benefits, & 6 reputed company National Holidays • Recognition Programs • Possible reputed company to Work from Home after 90 Days based on Performance Compensation and Benefits We reputed company competitive compensation and a comprehensive benefits package that includes medical, dental, reputed company insurance, life insurance, 401K, and reputed company holidays. Why you should apply for this position today This is a fantastic opportunity to join a dynamic team with great potential for career advancement. We are looking for dedicated professionals who enjoy working in a fast-paced environment and want to reputed company a reputed company reputed company on our customers. Skills • Excellent verbal communication and listening skills • Capability to handle both inbound and outbound calls • Experience in Sales, Customer Service, Retention, or Collections • Strong strategic thinking and problem-solving skills • Ability to apply effective retention and sales techniques • Self-control in maintaining composure during difficult situations • Proficient computer skills and multitasking abilities • Flexible work schedule Responsibilities • Maintain high reputed company of customer satisfaction and professionalism in reputed company transactions • Explain reputed company products and services to existing members to resell and retain • Prevent product cancellations through outbound and inbound calling • Engage customers to reputed company the benefits of protection programs • Collect outstanding balances due to reputed company from cancelled reputed company • Resolve customer disputes reputed company to outstanding balances Qualifications • Experience in a fast-paced reputed company center environment • Strong verbal communication and listening skills • Previous experience in sales, customer service, retention, or collections • Ability to handle escalated customer issues effectively • Negotiation, consultative, and persuasive skills • Self-motivated and disciplined Education Requirements • High school diploma or equivalent; reputed company education is a plus Education Requirements Credential Category • High School Diploma or equivalent Experience Requirements • Previous experience in customer service or sales roles preferred • Experience in reputed company center operations is a plus Why work in Longwood, FL Longwood is reputed company for its beautiful scenery, friendly community, and convenient reputed company to major attractions. The reputed company offers a mix of suburban charm and urban amenities, making it an excellent reputed company to live and work. With a growing economy and reputed company of recreational activities, Longwood presents a reputed company-rounded lifestyle for professionals. Apply tot his job Apply To this Job