Services Engagement Manager - Pharmacovigilance Systems

Team: Professional Services Country: United States Remote Work Available: Yes Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role The Services Engagement Manager is responsible for setting customers up for success and representing the entire value proposition and effort behind a Veeva Vault Product Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. With a passion for Software Implementation and expertise in Life Sciences Sales, our ideal candidate will craft the right implementation approach, set the right expectations, and identify the appropriate project timeframes and associated costs. RFx Responses, Proposals, and Statements of Work are key deliverables of this role, along with implementation partner recommendations and strategic alignment of the team prior to project start. This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements. What You'll Do • Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver • Set customer and internal stakeholder expectations correctly, focusing on long-term customer success • Position post-implementation support, training, and other Veeva solutions/offerings that may be needed for a successful customer experience • Work across Services teams and leaders to ensure successful delivery aligns to the delivered implementation plan and long-term customer strategy Requirements • 5+ years of software implementation project planning and/or professional services management experience within the Life Sciences industry • 2+ years in a consulting or professional services environment specific to Safety & Pharmacovigilance, including proven success in selling and managing small- and large-scale implementation programs • Consultative work style with the ability to build short- and long-term strategies to ensure customer success and continued evolution • Strong written and verbal communication skills, executive-level presence, and experience in facilitation • Ability to engage audiences of varying perception levels • Collaborative nature and the ability to partner cross-functionally in a highly matrixed environment • Content, cloud, and/or data management experience in Life Sciences • Ability to travel when required (up to 20%) • Direct experience partnering with customers in the Safety & Pharmacovigilance industry • SaaS / Cloud Experience • Background includes exposure to regulatory compliance and validation standards in the Life Sciences industry Perks & Benefits • Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program Compensation • Base pay: $85,000 - $170,000 • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-RemoteUS Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Work Where It’s Best for You Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments. Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours. We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less. Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers. When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that. Work at Veeva. Work where it’s best for you. Apply tot his job Apply To this Job