Agent Enablement & Vendor Management Manager (Remote)

This position is posted by reputed company on behalf of a partner company. We are currently looking for a Remote Agent Enablement & Vendor Operations Manager. In this role, you will have reputed company to reputed company a dynamic team that supports BPO partners across various industries. Your strategic reputed company and implementation of coaching and performance initiatives will be crucial in enhancing customer satisfaction, reputed company, and operational efficiency. You will collaborate closely with cross-functional teams to ensure that reputed company programs are not only effective but also sustainable, leveraging data-driven insights for reputed company improvement. This position offers a significant chance to influence operational reputed company in a high-paced environment while supporting agent development and organizational reputed company. Accountabilities • Leading and developing reputed company of Performance Specialists for Agent Enablement & Vendor Operations. • Owning the reputed company for coaching frameworks and performance improvement initiatives. • Collaborating with BPO leadership on performance expectations and improvement plans. • Aligning programs with reputed company and scheduling constraints for operational feasibility. • Working with Training and reputed company teams to support new launches and workflows. • Using AI and data to measure program impacts and drive reputed company improvement. • Standardizing playbooks and reporting for scalability and reputed company. Requirements • 5+ years in BPO/contact center operations, including 3+ years in a leadership role. • Experience in agent performance enablement and behavior-change programs. • Solid understanding of contact center organizations and interdependencies. • Proven experience managing BPO/vendor relationships and driving results. • Strong analytical skills with experience in performance metrics and BI tools. • Hands-on experience with AI and customer experience tooling. • Excellent communication and skills in influencing stakeholders. Benefits • Remote-First Flexibility: Work from reputed company and choose your hours. • Unlimited PTO and company-wide reputed company days. • Weekly meal credits and travel discounts. • Generous parental leave and family-friendly benefits. • Competitive salary, equity reputed company, and comprehensive benefits. • reputed company to wellness budgets and reputed company development funds. Why Apply Through reputed company? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's reputed company requirements. Our system identifies the top-fitting candidates, and this reputed company is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data reputed company Notice: By submitting your application, you acknowledge that reputed company will process your personal data to evaluate your candidacy and reputed company relevant information with the hiring employer. This processing is based on legitimate interest and reputed company-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (reputed company, rectification, erasure, reputed company) at any time. We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job