Experienced Customer Experience Strategic Support Analyst – Remote, Phone, and Live Support Expert for arenaflex

Introduction to arenaflex

arenaflex is a leading organization in the private industry, dedicated to providing exceptional customer experiences and innovative solutions. As a company, we value our employees and strive to create a work environment that is engaging, supportive, and conducive to growth. Our mission is to connect people and possibilities worldwide, reliably and ingeniously, with a goal to achieve carbon-neutral operations by 2040. We are committed to transparency, access, and opportunity, and we lead deliberate innovation, champion entrepreneurs, advocate deregulation, and empower individuals and their place in the era of independence and AI.

Job Overview

We are seeking an experienced Customer Experience Strategic Support Analyst to join our team. As a Customer Experience Strategic Support Analyst, you will be responsible for using available resources to configure, develop, and execute cost-effective, supply chain solutions to support customer needs and resolve customer experience issues. You will analyze customer and service performance data to support strategic planning improvement and maintain positive, effective relationships with key internal and external contacts. This is a full-time, remote position that offers a competitive salary range of $70-$80 per year, as well as a comprehensive benefits package and opportunities for career growth and development.

Key Responsibilities

• Review and resolve any data accuracy issues, including valuation, country of origin, unit of measure, and classification.
• Collaborate with internal and external parties to obtain any supporting documents for import clearance and compliance.
• Support compromise processes and ensure import activities comply with government regulations and guidelines.
• Define, enable, run, and work cycles and systems related to customs import controls.
• Maintain processes, controls, record-keeping, and audit readiness regarding import entry.
• Apply quality standards to identify process improvement opportunities, determine available options, execute strategies, and make recommendations to management.
• Some travel may be required.

Essential Qualifications

• Bachelor's degree or equivalent.
• Two (2) years of work experience in external customer issue resolution.
• Demonstrated knowledge of business software applications.
• Excellent interpersonal skills.

Preferred Qualifications

• Coordination of air and sea shipments, including booking, planning, document preparation, and tracking.
• Customs import controls and clearance experience.
• Certified Export Specialist (CES), Certified Customs Specialist (CCS), or Master Product Specialist (MES) certification.
• Customs Broker License (CBL).
• Quality improvement certification or experience, such as QDM, Six Sigma, or Total Quality Management.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Experience Strategic Support Analyst, you will have access to training and development programs, as well as opportunities for career advancement and professional growth. You will be part of a dynamic team that values innovation, creativity, and collaboration, and you will be encouraged to share your ideas and perspectives to help drive business results.

Work Environment and Company Culture

arenaflex is a company that values its employees and strives to create a work environment that is engaging, supportive, and conducive to growth. We offer a comprehensive benefits package, including medical, vision, and dental coverage, a 401K match, tuition reimbursement, and a flexible work environment that allows you to balance your work and personal life. We also offer a range of employee recognition and reward programs, as well as opportunities for community involvement and volunteerism.

Compensation, Perks, and Benefits

As a Customer Experience Strategic Support Analyst at arenaflex, you can expect a competitive salary range of $70-$80 per year, as well as a comprehensive benefits package that includes:

• Medical, vision, and dental coverage.
• 401K match.
• Tuition reimbursement.
• Flexible work environment.
• Employee recognition and reward programs.
• Opportunities for community involvement and volunteerism.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience Strategic Support Analyst at arenaflex, you will be part of a dynamic team that values innovation, creativity, and collaboration, and you will have the opportunity to make a real impact on our business and our customers. Don't miss out on this chance to join a leading organization and take your career to the next level. Apply now!

How to Apply

To apply for this position, please submit your resume and cover letter, along with any supporting documents, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects all employees, regardless of their background, culture, or perspective.