Experienced Customer Service Agent – Work from Home Opportunity with Competitive Hourly Rate and Comprehensive Benefits

Introduction to arenaflex

Imagine being part of a dynamic team that offers a world of possibilities, both at work and during your downtime. At arenaflex, we invite you to join our family and embark on a journey that will take you to new heights, help you grow professionally, and become the best version of yourself. As you start this new chapter, you'll tackle challenges with flexibility and poise, master new skills, and propel your career forward while having a great time. Take the leap and advance both your personal and professional life with arenaflex.

Why You'll Love This Job

As a Customer Service Agent at arenaflex, you will collaborate with clients in a polite, professional, friendly, and efficient manner. You will be the face of our company, providing top-notch service to our customers and ensuring their needs are met. If you're passionate about delivering exceptional customer experiences and are looking for a challenging yet rewarding role, this is the perfect opportunity for you.

Key Responsibilities

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift or ticket lift/confirmation
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and departure line models
• Operate jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and flight gate announcements
• Convey domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer service hands-on training
• Process and complete Visa baggage transactions at counters in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Manage lines at ticket counter counters and ticket counters
• Clear/confirm international documents at kiosk in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Provide connecting passengers with gate information
• Deliver quality customer service in a professional manner and in accordance with arenaflex's guidelines
• Comply with company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Utilize various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy
• Reasonable accommodations may be made for qualifying individuals with disabilities

Essential Qualifications

• Bachelor's degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport authority or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Agent, you'll have access to comprehensive training programs, mentorship, and opportunities to advance your career within the company. You'll be part of a dynamic team that values diversity, inclusion, and innovation, and you'll be encouraged to share your ideas and perspectives to help us improve our services.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we strive to provide a workplace culture that is collaborative, dynamic, and fun. Our Employee Resource Groups are designed to connect our employees to our customers, suppliers, communities, and investors, and to help employees reach their full potential and create a workplace that is inclusive and respectful of all individuals.

Compensation, Perks, and Benefits

As a Customer Service Agent at arenaflex, you'll enjoy a competitive hourly rate of $35, as well as a comprehensive benefits package that includes medical, dental, vision, and prescription coverage. You'll also have access to a 401(k) program, flexible spending accounts, and a range of other benefits, including employee discounts on travel, hotels, and other services. We believe in recognizing and rewarding our employees' hard work and contributions, and we offer a range of perks and incentives to show our appreciation.

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a challenging yet rewarding role, we invite you to apply for the Customer Service Agent position at arenaflex. As a member of our team, you'll have the opportunity to make a real difference in the lives of our customers, while also growing your career and developing your skills. Don't miss out on this exciting opportunity to join our dynamic team and take your career to new heights. Apply now and become a part of the arenaflex family!