**Experienced Full Stack Customer Success Manager – Strategic Account Services**

**Join arenaflex in shaping the future of customer success and driving business growth for top Sellers on the Amazon Store.** At arenaflex, we're committed to delivering an exceptional customer experience that drives business growth and satisfaction for our Sellers. As a Premium Beauty Senior Customer Success Manager, you'll play a critical role in shaping the future of our Strategic Account Services (SAS) organization. If you're passionate about building strong relationships, driving business growth, and navigating ambiguity and complexity, we want to hear from you. **About arenaflex** arenaflex is a leading e-commerce company that's revolutionizing the way Sellers succeed on the Amazon Store. With a focus on innovation, customer satisfaction, and business growth, we're committed to delivering an exceptional experience for our Sellers. Our Strategic Account Services (SAS) organization is at the forefront of this effort, and we're seeking a talented and experienced Customer Success Manager to join our team. **Key Responsibilities** As a Premium Beauty Senior Customer Success Manager, you'll be responsible for driving business growth for our top Sellers on the Amazon Store. Your key responsibilities will include: * **Business Growth** + Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. + Analyze data and trends to identify, action, and/or influence long-term opportunities to maximize potential for your assigned portfolio of Sellers. + Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities and creating tailored solutions and recommendations. + Present compelling value propositions using a strategic and consultative approach. + Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your Sellers to drive customer success with Amazon. * **Seller Relationship Management** + Build effective working relationships with your Sellers, serving as a trusted advisor and business advocate. + Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA. + Drive optimal program and Customer Success Manager satisfaction. + Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. + Play a "consultant" role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. * **Program Process Excellence** + Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment. + Improve team efficiency and optimize previously defined processes, managing initiatives and delivering critical solutions, improvements, and mechanisms. + Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services. + Identify, quantify, and define feature enhancements and new products to improve Amazon products based on customer feedback, data analysis, and feature gaps with competitive products. **Essential Qualifications** * 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships. * Bachelor's degree or equivalent. * Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. * Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through. * Ability to digest and manipulate large data sets using pivot tables, lookups, and compound formulas. * Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions. * Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. **Preferred Qualifications** * Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B. * Communication and presentation skills. * Effective territory/account management. * Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation. * Understanding of retail math and formulas for the purpose of making business decisions. * Experience using analytical, account management, and productivity tools, including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites. * Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. **What We Offer** * Competitive base pay, ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. * Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package. * Full range of medical, financial, and/or other benefits. * Opportunity to work with a leading e-commerce company that's revolutionizing the way Sellers succeed on the Amazon Store. * Collaborative and dynamic work environment with a team of talented and experienced professionals. * Professional development opportunities to help you grow and succeed in your career. **How to Apply** If you're passionate about building strong relationships, driving business growth, and navigating ambiguity and complexity, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job