Experienced Customer Support Executive – Remote Opportunity in the United States for a Dynamic B2B Marketplace

Welcome to arenaflex: Revolutionizing the Global Diamond Industry

arenaflex is an extremely fast-growing B2B marketplace that is transforming the way the global diamond industry operates. By connecting buyers and sellers of diamonds on its online platform, arenaflex facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds. Since its launch in 2017, arenaflex has grown to a team of 400+ employees worldwide and has remained true to its founding mission: building the trusted global marketplace for the jewelry industry by delivering modern tools and quantitative ROI.

About the Role: Customer Support Executive

As a Customer Support Executive at arenaflex, you will play a vital role in ensuring our customers have a seamless journey with arenaflex. Your main responsibilities will include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.

Key Responsibilities:

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
• Adapt to constant changes in our fast-paced, scale-up environment, and stay ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
• You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

Essential Qualifications:

• Minimum 2 years of experience in online customer support, live chat, and calls.
• Organized and able to multitask across different platforms.
• Proactive and forward-thinking.
• Assertive nature and ability to be the voice of the customer when communicating internally.
• Excellent cross-functional collaboration skills.

Preferred Qualifications:

• Experience working in a fast-paced, scale-up environment.
• Familiarity with the global diamond industry or a similar B2B marketplace.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Skills and Competencies:

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. You will also need to be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong problem-solving skills and a customer-centric approach to your work are essential, as well as the ability to adapt to constant changes in our fast-paced environment.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Executive, you will have the opportunity to work with a dynamic and global team, and to develop your skills and expertise in a rapidly evolving industry. You will also have access to training and development programs, as well as opportunities for career advancement and professional growth.

Work Environment and Company Culture:

arenaflex offers a remote working environment, with flexible working hours and unlimited holiday time. Our company culture is fast-paced and global, with a focus on innovation, collaboration, and customer satisfaction. We are a dynamic and growing team, and we are looking for individuals who are passionate about making a difference and who are committed to delivering exceptional results.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary range of $40K - $44K, as well as a range of perks and benefits, including remote working, flexible working hours, and unlimited holiday time. We also offer opportunities for career advancement and professional growth, as well as access to training and development programs.

Conclusion:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Support Executive position at arenaflex. As a member of our team, you will have the opportunity to make a real impact in a rapidly evolving industry, and to develop your skills and expertise in a dynamic and global environment. Don't miss out on this exciting opportunity to join a fast-growing and innovative company – apply today!