Experienced Customer Care Professional – Delivering Exceptional Client Experiences in a Dynamic and Supportive Environment at arenaflex

Introduction to arenaflex

arenaflex is a leading multinational financial services corporation that specializes in payment cards, headquartered in New York City. As one of the most valuable companies in the world and a component of the Dow Jones Industrial Average, arenaflex is committed to delivering exceptional client experiences and advancing individuals and organizations in unbelievable ways. With a diverse community of over 60,000 partners, arenaflex is dedicated to providing an extraordinary client experience consistently, and we're glad to back one another constantly.

Job Overview

We're seeking an experienced and skilled Customer Care Professional to join our team at arenaflex. As a Customer Care Professional, you will be the face of the organization, making positive interactions with our clients every day. You will have the opportunity to develop your skills through industry-leading training and continuous coaching, all while realizing the impact you have on persistently setting the standard for elite, client-first assistance. If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive environment to grow your career, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist with pushing your team and its colleagues to progress, and contribute to a culture of excellence and continuous improvement.
• Deliver exceptional support on inbound calls in a fast-paced, organized client care environment, following our Client First philosophy.
• Communicate with card members to understand their needs and design novel solutions for every client, supporting the benefits of card membership, and giving relevant product offers that extend client engagement and result in quantifiable incentives for our card members.
• Continuously develop key selling skills, including building rapport, understanding client needs, handling objections, and closing deals.
• Address general and account-specific client requests, provide clear and concise information, and refresh client account data as needed.
• Utilize tools and resources to identify customized solutions and anticipate client needs, in our commitment to keeping in touch with our goal.
• Meet and exceed performance objectives that include, but are not limited to, client survey results, sales rates, quality objectives, compliance standards, and productivity targets.

Essential Qualifications

• Proven success in a customer support and consultative sales environment (2 years+), enthusiastically building client loyalty through excellent listening, consultative relationship building, intelligence, and solid written and verbal communication.
• Integrity with managing sensitive card member data and complying with all Administrative and Compliance rules connected with adjusting and sales practices.
• Passion for consultative sales, recommending products or solutions customized to every client.
• Flexibility expected to efficiently manage a constant flow of client calls, while balancing performance to meet various metrics, really managing through change, and staying positive in tough spots.
• Ability to adapt communication style to a wide variety of personalities and situations.
• Commitment to executing feedback as a way to achieve individual and team performance objectives.
• Technically savvy to perform multiple tasks and navigate through computer systems and applications with speed and accuracy.
• Reliability and dependability, as it is essential you are working on time and stick to your schedule every day.
• High school diploma or equivalent required, with a Bachelor's degree preferred.

Preferred Qualifications

• Four-year college degree preferred.
• Previous experience in a customer-facing role, with a strong understanding of customer needs and preferences.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Flexibility to work whenever between 6:00 am-2:00 am, including weekends, and adapt to changing business needs.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our partners grow and develop their careers. We offer industry-leading training and continuous coaching, as well as opportunities for advancement and professional growth. Our partners have access to a wide range of learning resources, including online courses, workshops, and conferences, to help them stay up-to-date with the latest industry trends and best practices. With a strong focus on career development and growth, arenaflex is the perfect place to build a long-term career and achieve your professional goals.

Work Environment and Company Culture

arenaflex is a dynamic and supportive environment that values diversity, inclusion, and teamwork. Our partners are passionate about delivering exceptional client experiences and are committed to making a positive impact on our clients' lives. We offer a range of benefits and programs to support our partners' well-being, including flexible work arrangements, comprehensive health and wellness programs, and opportunities for community involvement. With a strong focus on work-life balance and employee satisfaction, arenaflex is a great place to work and build a career.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our partners also receive a range of perks and benefits, including:

• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible work arrangements, including hybrid and virtual options with Amex Flex.
• 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy.
• Free access to on-site health centers with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career advancement and training opportunities.

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive environment to grow your career, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Care Professional, you will have the opportunity to make a positive impact on our clients' lives, develop your skills and knowledge, and build a long-term career with a leading multinational financial services corporation. Apply now and join our team of dedicated and passionate partners who are committed to delivering exceptional client experiences every day.