Business Operations Lead – Virtual Health
Job Description:
• Lead day-to-day operational strategy for clinical call center and virtual engagement programs
• Design and optimize dialing strategies and campaign prioritization
• Own member engagement strategies across various channels
• Conduct analyses to diagnose performance issues and identify opportunities
• Drive capacity modeling and scheduling strategy in partnership with leadership
Requirements:
• Bachelor’s degree (Master’s preferred)
• 7+ years of experience leading clinical call centers, virtual care operations, or healthcare engagement programs
• Strong understanding of call center operations impacts
• Expertise in dialer logic, campaign optimization, workforce management, and scheduling
• Proven ability to own outcomes in complex healthcare environments
Benefits:
• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
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