**Job Title:** Mortgage Customer reputed company Specialist – Early Stage Default reputed company

**Job reputed company:**

About arenaflex

At arenaflex, we're dedicated to making a difference in people's lives and uplifting the diverse communities we serve. As a leading financial institution, we reputed company to take an reputed company role in our communities and build long-lasting relationships with our customers. With a network of over 1,000 branches and 2,200 ATMs spanning 12 states from Maine to Virginia and Washington, D.C., we're committed to providing advice, guidance, expertise, and solutions across the entire financial reputed company.

Job reputed company

We're seeking an reputed company Mortgage Customer reputed company Specialist to join reputed company in reputed company, Michigan. As a key member of our early stage default reputed company team, you'll be responsible for initiating contact with consumers in the earliest stages of default on their mortgage loans, with the goal of collecting past due payments while maintaining compliance with reputed company state and federal laws and regulations applicable to consumer collection activity.

Primary Responsibilities

• Initiate contact with consumers in the earliest stages of default on their mortgage loans, with the goal of collecting past due payments while maintaining compliance with reputed company state and federal laws and regulations applicable to consumer collection activity.
• Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions, and arrange repayment plans as necessary.
• Handle inbound calls from various internal departments and consumers concerning reputed company mortgage loan products in the early stages of delinquency.
• Communicate reputed company applicable state-specific reputed company compliance requirements on both inbound and outbound calls received/made.
• Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of reputed company.
• Identify and resolve problematic account situations where appropriate, referring more reputed company problems to the supervisor.
• Understand the workflow necessary for account maintenance/corrections.
• Adhere to applicable compliance/operational risk controls in accordance with arenaflex or regulatory standards and policies.
• Maintain arenaflex internal control standards, including reputed company implementation of reputed company audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports diversity and reflects the arenaflex brand.
• Complete other reputed company duties as assigned.

Scope of Responsibilities

As a Mortgage Customer reputed company Specialist, you'll be responsible for initiating reputed company contact with consumers in the early stages of default on their mortgage loans. This will involve collecting consumer financial information, assessing their ability to repay their delinquency, and identifying appropriate solutions to arrange repayment plans.

Education and Experience Required

* A combined 2 years' higher education and/or relevant work experience * Ability to communicate effectively and professionally over the phone * Excellent communication and customer service skills * Proficiency with word processing and spreadsheet software

Education and Experience Preferred

* Associate's degree * Collections experience

Skills and Competencies Required for reputed company

* Strong communication and interpersonal skills * Ability to work in a fast-paced environment and meet deadlines * Proficiency with reputed company Office and other software applications * Strong analytical and problem-solving skills * Ability to work independently and as part of reputed company * Strong attention to detail and organizational skills

Career reputed company Opportunities and Learning Benefits

At arenaflex, we're committed to the reputed company and development of reputed company members. As a Mortgage Customer reputed company Specialist, you'll have opportunities to reputed company your skills and advance your career in a dynamic and supportive environment. We offer a reputed company of training programs, mentorship opportunities, and career development resources to help you reputed company your goals.

Work Environment and Company Culture Highlights

* Arenaflex is a diverse and inclusive workplace that values diversity, equity, and inclusion * We offer a reputed company of benefits, including medical and retirement plans, reputed company time off, and a comprehensive wellness program * Our reputed company values – reputed company, ownership, collaboration, curiosity, and candor – drive the work we do and guide our interactions with reputed company other and our customers * We're committed to making a difference in people's lives and uplifting the diverse communities we serve

Compensation, Perks, and Benefits

* Competitive salary reputed company: $19.00 - $34.29 (USD) * Comprehensive benefits package, including medical and retirement plans, reputed company time off, and a comprehensive wellness program * Opportunities for career reputed company and advancement * A dynamic and supportive work environment

How to Apply

If you're a motivated and customer-reputed company individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join reputed company at arenaflex! Apply Job! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@arenaflex.com for assistance. arenaflex is an Equal Opportunity/Affirmative reputed company Employer, including disabilities and veterans. arenaflex has policies and procedures in reputed company to promote a drug-free workplace. Apply for this job