Experienced Customer Experience and Operations Assistant – Remote Opportunity for a Dynamic and Growth-Oriented Professional

Welcome to arenaflex

arenaflex is a pioneering online contractor training company that has established a strong reputation in the industry for providing cutting-edge training solutions and adapting quickly to changing industry needs. We pride ourselves on fostering a remote, independent work environment that is both flexible and collaborative, allowing our team members to thrive and grow with the company. As a small, growing organization, we are committed to maintaining a "tight-knit" atmosphere that encourages open communication, creativity, and innovation.

Job Overview

We are seeking a highly motivated and experienced Customer Experience and Operations Assistant to join our dynamic team. As a remote worker, you will have the opportunity to enjoy the flexibility of working from home while being an integral part of our operations. Your primary responsibility will be to ensure that every aspect of the customer experience is positive, from responding to phone calls and email inquiries to providing administrative support and processing reports. If you are a self-starter who thrives in a fast-paced environment and is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer all incoming calls and provide exceptional customer service to callers, including answering questions about services and products, and offering basic technical support
• Process orders and collect customer information over the phone, updating their online accounts as needed
• Respond to email inquiries in a timely and professional manner
• Provide administrative support, including processing Excel files and Google Sheets, generating reports, and performing light accounts receivable and payable tasks
• Conduct outgoing calls to customers who are missing information from their profiles
• Complete updates to curriculum, including formatting and adding images/audio to slides, and reviewing course content for errors and areas for improvement
• Availability for an occasional Saturday (approximately once a month) to facilitate a classroom training, including taking attendance and answering questions
• Perform additional tasks or projects as identified by the team

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Reliable strong internet connection
• Quiet work environment suitable for talking on the phone with customers
• Functional office setup with a working, up-to-date computer (arenaflex may be able to provide a computer if needed)
• Customer service experience
• Proficiency with Excel/Google Sheets and Word/Google Docs
• Excellent writing skills
• Attention to detail and ability to multitask, with the ability to juggle multiple projects with consistent accuracy
• Reliable, organized, and self-motivated, with excellent phone and people skills, including listening, problem-solving, and conflict resolution

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Residence in Massachusetts, with availability to proctor an in-person classroom training approximately one Saturday per month
• Experience working in a remote or independent environment
• Familiarity with online training platforms and curriculum development

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Ability to prioritize projects and manage multiple tasks simultaneously, with a high level of organization and attention to detail
• Strong technical skills, including proficiency with Microsoft Office and Google Suite
• Ability to work independently and as part of a team, with a high level of self-motivation and discipline

Career Growth and Learning Opportunities

At arenaflex, we are committed to providing our team members with opportunities for growth and development. As a Customer Experience and Operations Assistant, you will have the opportunity to learn new skills, take on new challenges, and contribute to the development of our training programs. We offer quarterly performance bonuses, as well as opportunities for professional development and advancement within the company.

Work Environment and Company Culture

arenaflex is a dynamic and growth-oriented company that values innovation, creativity, and collaboration. We believe in fostering a positive and supportive work environment that encourages open communication, teamwork, and mutual respect. As a remote worker, you will be an integral part of our team, with regular opportunities for virtual meetings, training, and socialization.

Compensation and Benefits

We offer a competitive hourly rate of $18/hr, plus quarterly performance bonuses totaling up to $1,000.00. Additionally, you will receive reimbursement for travel expenses related to in-person classroom training sessions. We also offer a range of benefits, including opportunities for professional development, flexible working hours, and a supportive and collaborative work environment.

Conclusion

If you are a motivated and experienced customer service professional looking for a dynamic and growth-oriented opportunity, we encourage you to apply for this exciting role. As a Customer Experience and Operations Assistant at arenaflex, you will have the opportunity to make a real difference in the lives of our customers, while also contributing to the development of our training programs and growing with our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!