**Senior Customer Success Manager – East Coast**

**Join arenaflex, a cutting-edge AI solutions provider, in shaping the future of conversational technology and driving client success.** Are you a seasoned professional with a passion for innovation and client satisfaction? Do you thrive in fast-paced environments and have a knack for building strong relationships with high-profile clients? If so, we invite you to explore this exciting opportunity as a Senior Customer Success Manager at arenaflex. **About arenaflex** arenaflex is a pioneering deep tech Conversational, Voice, and Speech AI lab, revolutionizing the way enterprises and developers adapt speech technologies to any process. Our patented ASR technology, backed by world-renowned researchers, empowers businesses to capture spoken data in real-time, structure it, and turn it into actionable insights through a centralized data platform. With 120+ languages, robust privacy features, and real-time processing, we're the trusted partner for enterprises looking to drive efficiency, collect more data, and make smarter decisions through AI-driven conversational technology. **Key Responsibilities** As a Senior Customer Success Manager at arenaflex, you will be responsible for leading and managing relationships with our high-profile, Fortune 500 clients. Your primary focus will be on ensuring client satisfaction, successful implementations, and driving the adoption of our cutting-edge AI solutions. Key responsibilities include: * **Client Relationship Management**: Develop and maintain trusted, strategic relationships with high-profile clients, particularly Fortune 500 companies, ensuring their ongoing satisfaction and success. * **Client Onboarding**: Oversee the onboarding process, guiding new clients through product setup, demonstrations, and training. Develop and deliver custom onboarding materials to ensure smooth integration. * **Implementation Project Management**: Build and maintain project plans with clear timelines and deliverables. Coordinate with Product, R&D, and Data Science teams to ensure successful implementation and deployment. * **Client Workshops**: Design and lead workshops and trainings with key clients to demonstrate our AI capabilities, present case studies, and brainstorm tailored implementation ideas. * **Client Engagement**: Serve as the primary point of contact for clients, addressing questions, issues, and feedback promptly while fostering long-term, trust-based relationships. * **Success Tracking**: Establish and monitor KPIs to measure client outcomes and product effectiveness. Conduct regular reviews of client data to identify improvements, anticipate challenges, and escalate issues when needed. * **Product Feedback Loop**: Collect and relay client insights to the product team, contributing to product updates and enhancements that reflect client needs. Communicate new features to clients and prioritize their feedback. * **Reporting**: In collaboration with our data analysts, create detailed reports on client progress, highlighting metrics, successes, and areas for improvement. Share insights with stakeholders, including executive management, to drive strategic decisions. * **Problem Resolution**: Proactively identify and resolve client issues, implementing creative solutions to mitigate risks and ensure satisfaction. **Requirements** To succeed in this role, you will need: * **Bachelor's degree** in Business, Computer Science, Engineering, or related fields; advanced degrees or certifications (PMP, Agile, Lean, Six Sigma) are a plus. * **5+ years** of experience in Customer Success, Project Management, or Program Manager roles, preferably within the AI or tech sectors. * **Proven success** managing high-profile client relationships, particularly Fortune 500 clients. * **Experience with AI technologies** or working in AI-focused companies is highly desirable. * **Demonstrated ability** to manage large-scale implementation projects and deliver on tight deadlines. * **Technical Orientation**: Basic understanding of AI technologies and data science principles, with the ability to communicate technical concepts to non-technical audiences. * **Exceptional communication, presentation, and interpersonal skills** to build rapport and establish trust with clients. * **Strong organizational skills** with the ability to manage multiple projects simultaneously. * **Problem-solving skills** with a proactive and creative approach to challenges. * **Team-oriented** with a collaborative mindset and positive attitude. * **Fluent in English**; additional proficiency in French is a plus. **Why arenaflex?** At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Senior Customer Success Manager, you will have the opportunity to: * **Shape the future** of conversational technology and drive client success. * **Work with cutting-edge AI solutions** and collaborate with world-renowned researchers. * **Develop your skills** in AI technologies, data science, and project management. * **Build strong relationships** with high-profile clients and contribute to their success. * **Enjoy a competitive compensation package**, including benefits, perks, and opportunities for career growth. **How to Apply** If you are a motivated and experienced professional with a passion for innovation and client satisfaction, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and achievements. We look forward to hearing from you! Apply Job! Apply for this job