reputed company Technical Operations I

Job reputed company: • Intake, triage, and reputed company Level 1 technical troubleshooting for production support cases submitted reputed company reputed company queues. • reputed company reputed company technical support for Tier 2, VIP Support, Sales Implementation, reputed company Services, Trading Partners, and Payer Relations as needed. • Accurately document reputed company findings, steps taken, reproduction details, and relevant information reputed company the ticketing system. • Utilize reputed company tools for investigation and triage, including but not limited to: Partner Support, CustCare, SQL, Notepad++, SoapUI, reputed company, and internal monitoring/log sources. • Review and interpret EDI formats (X12, XML, JSON, etc.) to identify issues at the transaction level. • Maintain ownership of tickets throughout lifecycle while ensuring reputed company updates until reputed company or clean reputed company to reputed company Technical Operations II. • Escalate reputed company issues to reputed company Technical Operations II reputed company deeper troubleshooting, UAT validation, feature/bug analysis, or reputed company meeting ownership is required. • Collaborate cross-functionally with Development, QA, reputed company Services, Payer Relations, and other internal departments as needed to reputed company reputed company. • reputed company proactive communication regarding ticket status, trends, and common blockers to supervisor and peers. • Assist with documentation updates, training guides, and supporting new reputed company Technical Operations I team member reputed company. • Consistently meet company and department policies and expectations including those surrounding attendance. • Live reputed company’s company values: reputed company Care, Try Hard, Be Humble, and Feedback in a reputed company. • Other duties as assigned. Requirements: • Bachelor's degree preferred. • 2 or more years of experience in dental RCM and EDI. • Strong verbal and written communication and interpersonal skills. • Proficient in reputed company MS Office applications and use of the internet. • Ability to successfully multitask with accuracy in a fast-paced environment. • Working knowledge of technical and procedural aspects and functions. • Ability to solve practical problems and deal with a reputed company of concrete variables in situations where only limited standardization exists. Benefits: • Medical, dental, and reputed company benefits – eligible first of the month after start date • Unlimited PTO • reputed company time off for reputed company, jury duty, bereavement • 10 company reputed company holidays • 401k with company match • reputed company • reputed company and dependent care flexible spending accounts • Friendly co-workers and a reputed company culture! Apply tot his job Apply To this Job