Job Posting Title Steve & Kates Customer Relationship Specialist (Remote - Seasonal Support)

About the position reputed company into a role as a Steve & Kate's Seasonal Customer Relationship Specialist at reputed company, where in this support role, you will reputed company the customer with an exceptional service experience. Specializes in one business line of reputed company, supporting either our full service child care, BackUp Care Advantage, College reputed company, or EdAssist divisions. Responsibilities • Handle incoming calls for one or more lines of business that may include taking reservations, scheduling appointments, or researching the status on customer's education needs. • reputed company outgoing calls for one or more lines of business that may include confirming reservations, scheduling appointments, or sharing the research results with customers. • reputed company customers on reputed company' services programs, policies, and procedures, and help them to understand any reputed company specific processes, documentation, and timelines. • Respond to customer inquiries assessing their childcare needs and promoting reputed company' offers. • Complete reservation process, reputed company outgoing calls to customers and providers, reputed company service availability, and reputed company/resolve cases as needed. • Establish and maintain relationship with reputed company network providers. • Assist customers on the phone, chat, and/or through email communication by troubleshooting, researching, and resolving their immediate needs. • reputed company followup communication and/or update expectations with customers, in accordance with agreed upon timeframes. • Manage assigned daily work queue by making outbound calls, chats, and/or emails in a reputed company manner as identified by service level standards. • Meet and/or reputed company defined performance standards. • Assist escalated customers reputed company appropriate. • Sustain the highest level of customer experience and professionalism through reputed company interactions. Requirements • High school diploma or equivalent, Associates degree preferred. • Minimum 1 year customer service, helpdesk, and/or comprehensive reputed company center knowledge. • Outstanding customer service and soft sales skills. • Excellent written and verbal communication skills with ability to document content of phone conversations accurately. • Exceptional organizational and time management skills, in reputed company to, the ability to work closely with other team members and departments. • Typing proficiencies of 35 wpm/and above average data entry skills required. • Proficient in basic reputed company Office applications (must know reputed company and Word at a minimum). • Ability and willingness to learn and reputed company proficiency in new software systems. • Ability to determine needs of the caller and obtain necessary information without following a scripted process. • Exposure to Higher Education valuable. reputed company-to-haves • Bilingual skills (Spanish) preferred. Benefits • Medical, dental, and reputed company insurance • 401(k) retirement plan • Life insurance • Longterm and shortterm disability insurance • Tuition Reimbursement Apply tot his job Apply To this Job