Experienced EdTech Customer Success Representative for Higher Education Institutions – Driving Digital Adoption and Customer Retention in Northern California

Introduction to arenaflex

Imagine being part of a dynamic team that makes a tangible impact on the lives of educators and learners worldwide. At arenaflex, our Customer Success team is dedicated to building meaningful relationships that foster growth, innovation, and success. As a leader in the EdTech industry, we're committed to empowering educators and learners with cutting-edge solutions that enhance the learning experience. Our mission is to inspire curiosity, promote collaboration, and drive positive change in the world of education.

Job Overview

We're seeking a highly motivated and experienced EdTech Customer Success Representative to join our team in Northern California. As a trusted advisor to faculty at higher educational institutions, you will play a vital role in driving digital adoption, customer retention, and revenue growth. This is a full-remote position that requires travel (10-15% overnight dates throughout the year / daily travel throughout assigned district) to meet with professors and administration on-site. If you're passionate about education, technology, and customer success, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As an EdTech Customer Success Representative at arenaflex, your primary responsibilities will include:

• Leveraging our existing customer base to grow digital users through account expansion, including upselling and cross-selling
• Taking ownership of key performance indicators (KPIs) related to customer retention, renewal, and overall satisfaction, driving strategies to meet and exceed targets
• Managing and optimizing the sales pipeline using Salesforce and Gainsight on a daily basis to manage sales pipeline, track customer stages, measure pipeline velocity, and perform data mining
• Analyzing data and metrics to identify trends, insights, and areas for improvement, utilizing findings to inform actions and initiatives in partnership with sales
• Building strong relationships with faculty and administrators, becoming their trusted advisor for higher education course solutions, and continuously identifying new opportunities to cultivate partnerships
• Ensuring effective implementation and proper use of arenaflex technologies, including delivering sales presentations to a variety of audiences
• Partnering with commercial teams to help drive continued value of arenaflex products
• Reviewing the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals
• Prioritizing tasks and requests daily, weekly, and monthly to meet customer expectations and drive sales pipeline goals

Essential Qualifications

To be successful in this role, you should have:

• Five plus years of sales or customer success experience, including managing sales pipelines and delivering results on KPIs and quotas
• A Bachelor's Degree, with an advanced degree in education or educational technology preferred
• Strong verbal and written communication, strategic planning, and project management skills
• An analytical and process-oriented mindset
• Ability to troubleshoot technology issues and support digital offerings
• Comfortable working across multiple departments in a deadline-driven environment
• An active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred Qualifications

While not required, the following qualifications are preferred:

• Instructional Design experience in Higher Education
• Instructional experience within Higher Education (professor, lecturer, or TA)
• Work experience in communications, marketing, sales, account management, or customer success capacity

Skills and Competencies

To excel in this role, you should possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Flexibility and adaptability in a fast-paced environment
• Strong organizational and time management skills
• Ability to prioritize tasks and manage multiple projects simultaneously

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Success Representative, you'll have access to:

• Comprehensive training and onboarding programs
• Ongoing professional development and skill-building opportunities
• Mentorship and coaching from experienced leaders
• Opportunities for advancement and career progression

Work Environment and Company Culture

At arenaflex, we pride ourselves on our collaborative and innovative work environment. Our company culture is built on the values of:

• Curiosity and creativity
• Integrity and transparency
• Accountability and ownership
• Teamwork and collaboration
• Continuous learning and growth

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary range of $60,000 - $85,000 annually, depending on experience and location
• An annual sales incentive plan
• A comprehensive benefits package, including medical, dental, and vision coverage
• Opportunities for professional development and growth

Conclusion

If you're passionate about education, technology, and customer success, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As an EdTech Customer Success Representative, you'll have the chance to make a real impact on the lives of educators and learners, while developing your skills and advancing your career. Don't miss out on this opportunity to join a dynamic and innovative team that's shaping the future of education. Apply now and take the first step towards an exciting and rewarding career with arenaflex!