Experienced Business Analyst - Group Customer Membership & Billing Specialist for Process Improvement and Operational Excellence

Introduction to arenaflex

arenaflex is a leading organization in the health insurance industry, dedicated to providing top-notch services to its customers. With a strong commitment to excellence and a passion for innovation, arenaflex is constantly seeking ways to improve its operations and enhance customer satisfaction. As part of this effort, we are seeking an experienced Analyst - Group Customer Membership & Billing to join our team. In this role, you will play a critical part in evaluating and improving production workflows and operational processes, ensuring that our customers receive the best possible service.

Job Overview

The Analyst - Group Customer Membership & Billing position at arenaflex involves supporting management in evaluating and improving production workflows and operational processes. The role focuses on enhancing customer service levels and overall quality through project coordination, operational data analysis, and systems testing. As a key member of our team, you will communicate policy changes, document procedures, and provide support to internal and external stakeholders. If you are a detail-oriented and analytical individual with a passion for process improvement, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist and support management in evaluating and recommending improvements to production workflows and work processes, ensuring that our operations are efficient and effective.
• Compile and analyze operational data to identify and resolve business problems, using your analytical skills to drive informed decision-making.
• Utilize and maintain available reporting systems and participate in systems testing, staying up-to-date with the latest technologies and tools.
• Develop procedures and controls, providing recommendations for ongoing process improvements and ensuring that our operations are aligned with industry best practices.
• Provide leadership with status updates on projects and issues, keeping them informed of progress and any challenges that may arise.
• Communicate and recommend policy changes to achieve project objectives, using your excellent communication skills to ensure that all stakeholders are informed and aligned.
• Document departmental procedures and create reports and presentations to display operational data, using your technical skills to present complex information in a clear and concise manner.
• Support internal departments and external entities by answering questions and providing training, using your knowledge and expertise to help others succeed.
• Participate in special projects or workgroups as assigned, demonstrating your flexibility and willingness to take on new challenges.

Requirements

To be successful in this role, you will need to possess the following qualifications:

• A Bachelor's Degree in a related field is preferred, although equivalent experience may be considered.
• Two (2) years of experience in a related field is required, with a focus on process improvement, operational analysis, or a similar area.
• Effective verbal, written communication, and interpersonal skills, with the ability to communicate complex information to diverse audiences.
• Ability to work independently or in a team environment and interact with all levels of the organization, demonstrating your flexibility and adaptability.
• Effective analytical and problem-solving skills to identify, evaluate, recommend, and implement changes to processes or procedures, using your critical thinking skills to drive improvement.
• Organizational skills and ability to prioritize multiple activities with varying timelines, using your project management skills to ensure that deadlines are met.
• Proficient in Microsoft Office suites, with the ability to learn new systems and technologies as needed.
• Ability to develop and maintain effective working relationships, using your interpersonal skills to build trust and collaboration with colleagues and stakeholders.

Nice-to-Haves

While not essential, the following qualifications are desirable:

• Two years of Membership and Billing related experience, with a focus on process improvement and operational excellence.
• Working knowledge of arenaflex Membership and Billing systems, including Member's Edge, eBilling, group CRM, eFAD, etc.
• Demonstrated project work/corporate work group experience within the last year, with a focus on process improvement and operational analysis.
• Demonstrated ability to identify and implement improvements to business processes, using your analytical skills to drive informed decision-making.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As an Analyst - Group Customer Membership & Billing, you will have access to a range of training and development opportunities, including:

• Professional development programs, designed to help you build new skills and advance your career.
• Mentorship opportunities, providing you with guidance and support from experienced colleagues.
• Cross-functional training, giving you the chance to learn about different areas of the business and develop a broader understanding of our operations.
• Opportunities for advancement, as you gain experience and build your skills, you will have the chance to take on new challenges and advance your career.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive work environment. As an employee, you can expect:

• A collaborative and dynamic work environment, with a focus on teamwork and mutual respect.
• A culture of innovation and continuous improvement, with a focus on driving excellence and achieving results.
• A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all.
• A range of employee benefits and perks, designed to support your well-being and recognize your contributions.

Compensation, Perks, and Benefits

As an Analyst - Group Customer Membership & Billing at arenaflex, you can expect a competitive salary and benefits package, including:

• A comprehensive health insurance plan, with a range of options to suit your needs.
• A generous retirement savings plan, with a company match to help you build your future.
• A range of paid time off options, including vacation, sick leave, and holidays.
• A flexible work environment, with opportunities for remote work and flexible scheduling.
• A range of employee perks and discounts, including access to exclusive events and discounts on products and services.

Conclusion

If you are a motivated and analytical individual with a passion for process improvement and operational excellence, we encourage you to apply for the Analyst - Group Customer Membership & Billing role at arenaflex. With a competitive salary and benefits package, opportunities for career growth and development, and a positive and supportive work environment, this is an exciting opportunity to join a leading organization in the health insurance industry. Apply today to take the first step in your new career!