Experienced Military Customer Service Representative - Remote Opportunity for Empathetic and Results-Driven Professionals in Longview, TX

Welcome to arenaflex: Where Careers and Dreams Align

Imagine being part of a dynamic team that makes a tangible difference in people's lives, helping them achieve their dream of homeownership. At arenaflex, our purpose is simple yet profound: keeping the dream of homeownership alive. As a dedicated team member, you will play a vital role in making this vision a reality. Our culture is built on collaboration, volunteerism, and innovation, ensuring that every action we take is in the best interest of our teammates and customers.

Why Choose arenaflex?

arenaflex offers a unique blend of a relaxed and casual work environment, coupled with a commitment to doing what's right for both our customers and employees. We believe in fostering an atmosphere that encourages growth, learning, and camaraderie. Our benefits are designed to support your well-being, career aspirations, and financial stability, including:

• Team member mortgage loan program and down payment assistance program
• Student Debt Repayment program
• Tuition reimbursement
• Paid time off and paid holidays
• Market-based health insurance for medical, dental, and vision
• Flexible spending accounts for eligible childcare expenses
• Cooper Climbers: an in-house program with built-in career advancement pathways

A Day in the Life of a Military Customer Service Associate

In this role, you will be the voice of arenaflex, providing exceptional service to our military customers. Your typical day will involve:

• Answering 40-50 inbound and outbound calls daily, utilizing our dialer system
• Assisting customers with payment options, escrow items, and general mortgage information
• Discussing arenaflex customer benefits, such as Paperless, Mobile App, Web, and IVR, to enhance their experience
• Supporting customers who are 30 days or less due on their mortgage payment, providing solutions and guidance

Qualifications for Success

To excel in this position, you should possess:

• At least 6 months of customer service experience, with call center experience being a plus
• Excellent communication and interpersonal skills, with the ability to empathize with customers
• Strong problem-solving skills, with a focus on providing timely and effective solutions
• Able to work in a fast-paced environment, managing multiple tasks and priorities

What We Offer

As a valued member of our team, you can expect:

• A competitive hourly rate of $15.00
• Eligibility for monthly bonuses and incentive rewards, recognizing your hard work and dedication
• A comprehensive 6-week paid virtual training program, complete with provided equipment
• A dynamic and supportive work environment, with opportunities for growth and development

Career Growth and Learning Benefits

At arenaflex, we are committed to your professional growth and development. Through our Cooper Climbers program, you will have access to built-in career advancement pathways, tuition reimbursement, and ongoing training opportunities. We believe in investing in our team members, helping you achieve your career aspirations and enhance your skills.

Work Environment and Company Culture

Our culture is built on the principles of teamwork, innovation, and customer-centricity. We strive to create an inclusive and supportive work environment, where every team member feels valued and empowered to contribute. With a relaxed and casual atmosphere, you will feel right at home as part of the arenaflex family.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package, including a competitive hourly rate, monthly bonuses, and incentive rewards. Our benefits are designed to support your well-being, financial stability, and career growth, ensuring that you feel valued and rewarded for your contributions.

Join Our Team of Dedicated Professionals

If you are a motivated and empathetic individual, passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Military Customer Service Associate at arenaflex, you will be part of a dynamic team that makes a real difference in people's lives. Don't miss this chance to join our family and start your journey towards a rewarding and fulfilling career.

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. Apply now and become part of our vibrant team!